Our client is a home for a new generation of makers, artists, writers, producers, technicians, and audiences. They have seven multi-purpose rehearsal studios and meeting/conference rooms. Their spaces for hire are all flexible, wheelchair accessible and perfect for rehearsals, events, conferences and meetings, filming locations, and celebrations, ranging from 20 up to 200 guests in their largest theatre space. Their fully accessible studios are equipped to enable artists, community groups, young people and visiting companies to create, share and develop new work. All studios are designed to be multi-purpose, with full acoustic separation. They have spaces that are designed specifically for use by neurodiverse artists, participants, staff and community members. Their mission is to purposefully curate spaces for their community to connect, create and enjoy. They live by their values, and they are at the core of everything they do: Celebratory They will always embody a spirit of hope and celebrate their unique identity and the work done by those all around them. Collaborative They will establish an integrated hub of creative spaces, performances, training, business ventures, and jobs for the local community and beyond. Nurturing They will enable creativity to flourish by creating a compassionate environment that inspires individual and collective exploration. Radical They will provoke their artists, young people, and community to create and pursue a bold vision for the future. Welcoming They will always treat their community with kindness and respect so that they can be to them a home from home. Our client believes in the power of stories and how it can transform and enrich their lives through the magic of theatre. Their aim is to encourage children, young people, young adults, adults, their elders, families, artists, and communities to engage, create, learn, experiment, play and be the future storytellers. Purpose of role Their Venue Duty Managers are jointly alongside other Venue Duty Managers responsible for the smooth running of the building. They will are required to contribute to the operations of their café/bar facilities, to work as part of their ticket sales team, and to oversee management of all studio spaces/theatres. They are responsible for overseeing the public face experience of our client. THeir Venue Duty Managers are responsible for managing the Customer Service Host, for maintaining the highest possible standards of customer care, and for ensuring the welfare of any member of the public while on their premises. Key Responsibilities Building: Open and Close the Building Being familiar with daily activities and ensuring activities start and finish on time across various departments (Creative Engagement / Hires / Programming) Ensure appropriate and relevant signage is up when required To actively support Technical teams to ensure all theatre and studio spaces are presentable and safe Assist the Tech team with Studios/Theatres set up and clearing when required Check studios are all cleared at the end of the day (unless set up for the following day) To liaise with Technical and Production staff to coordinate the smooth delivery of every activities Ensuring Bar set up / cleaning is done at the beginning and the end of each shift Ensuring Kitchen is kept tidy, and rubbish put away throughout the day Ensuring that litter lying in the theatres and studios are cleared Health & Safety: Ensuring staff and audiences comply with policies Recognising and proactively addressing potential health and safety issues Running hourly building tours to ensure fire exits are cleared and fire doors closed Be responsible for evacuation procedures and any show stop incidents Reporting incidents to relevant departments Staff Management: Supervising and Coordinating the Customer Service Host team Reporting staff absence and lateness Approving Customer Service team’s shifts on Sling for payroll purposes Dealing with customers’ enquiries and complaints to the highest standards Recording incidents of the public and/or staff Communications and Reporting: Ensuring communications between Bar, Box Office, Ushers and Security are efficient at all times Ensuring that events and venue issues are monitored and resolved in a timely manner Providing the Customer Service Host team support and guidance to facilitate artists and audiences’ requests Reporting daily to Heads of Department and handover to relevant teams Cashing up the Bar and the Box Office WHO ARE THEY LOOKING FOR Ability to manage and motivate diverse teams Confident communicator with resourceful and proactive problem solving skills Proven track record working in a multi-space venue Strong written communication skills Highly organised and attention to detail Ability to multi-task and take initiative in a fast-paced environment within short deadlines Passion for events and event management Strong IT skills Ability to work with a wide range of people including vulnerable young people and adults from the local community Keen interest in the arts DESIRABLE: Previous experience of using Spextrix Experience of working in an arts venue Experience in duty managing Hold a valid first aid qualification Personal License holder How to Apply Please note that applications can only be considered if they are submitted through this Online Recruitment System, and returned by the closing date. During the application process, they will ask you to: 1. Upload a current CV detailing a maximum of 10 years of work history, if applicable. 2. Upload a personal statement (cover letter) detailing your suitability for the role, referring to all points in the person specification and job description (1000 words max). If you are shortlisted, the interviews will take place on Tuesday, the 18th June and Wednesday, the 19th June 2024. Should you have any access requirements in applying for this role please email us. PLEASE NOTE THE SUCCESSFUL APPLICANT WILL BE SUBJECT TO A CRIMINAL RECORD CHECK FROM THE DISCLOSURE AND BARRING SERVICE (DBS) BEFORE THE APPOINTMENT IS CONFIRMED. THIS WILL INCLUDE DETAILS OF CAUTIONS, REPRIMANDS OR FINAL WARNINGS, AS WELL AS CONVICTIONS SPENT OR UNSPENT. ONLY RELEVANT CONVICTIONS AND OTHER INFORMATION WILL BE TAKEN INTO ACCOUNT. Basic Terms & Conditions Our client is committed to actively celebrating the wealth of diversity in their society on their staff team. They are actively engaged in representation, inclusion, and anti-racism planning. Their organisation is pursuing evolving structures to promote more collaboration and an inclusive venue, attracting a proudly diverse pool of talented people from the global majority. They value enriching their artists, community and workforce with multiple perspectives and therefore encourage applicants from all intersections of their society. They value the equality of opportunity and will be inspired by applicants from candidates currently underrepresented across the arts workforce, particularly anyone who understands the experiences of discrimination or racism. They strive to treat all job applications equally, and they may use positive action, in cases where candidates are equally qualified. REF-214 603