Member Relations Co-ordinator We are delighted to share this new and exciting opportunity for a Member Relations Co-ordinator to join a dynamic organisation. Position: Member Relations Co-ordinator Location: Holyoake House, Manchester Salary: £34,577 per annum Hours: Full-time, 35 hours per week Contract: Permanent/Hybird Closing Date: Midnight, Thursday 22nd May 2025 Interviews: Week commencing 2nd June 2025, in Manchester. Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union. We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit an application form. About the role: As Member Relations Co-ordinator, you will play a key role in growing and strengthening our diverse co-operative network. You will contribute to the delivery of our membership strategy, manage relationships with current and prospective members, and support the development of membership services and products. You will be the first point of contact for member enquiries, ensuring a responsive and high-quality experience, while also supporting initiatives to improve member engagement. Key responsibilities include: • Support the implementation of the membership and engagement strategy, contributing to KPIs and team targets as required. • Develop a deep understanding of our members, managing recruitment, retention, and account management to build strong, sustainable relationships. • Maintain expert knowledge of our subscription model, products, and services, ensuring member needs are met and income targets achieved. • Collaborate across teams to align organisational activities with membership goals and develop income-generating services that meet member needs. • Stay informed on sector trends and developments to enhance our member offer, services, and ways of working. • Act as a key contact for member insights, providing accurate, timely data to support bids and communications. • Maintain member records and perform analysis and reporting via our CRM (Salesforce) to support performance tracking and process improvements. • Manage complex member queries and act as an escalation point for the Member Relations team. • Lead on account management of federal members, dual memberships, and selected partner members, developing strong relationships and commercial understanding. • Support the renewal process, membership campaigns, and communications planning, helping to increase member retention and acquisition. • Contribute to high-quality membership processes and ensure governance structures reflect our co-operative identity. • Actively support the Member Services Lead with wider membership functions and continuous process improvement. About you: To succeed in this role, you will be a confident communicator with strong customer service and relationship management skills. You’ll be excited to work for a values-led organisation and passionate about making a difference. You will also have: • Proven customer service and client management skills, with the ability to adapt communication across diverse audiences. • Passion for values-led organisations such as co-operatives, community businesses, or social enterprises. • Self-motivated and enthusiastic, with a strong track record in independent working, prioritisation, and meeting deadlines. • Experience handling public or membership-related enquiries in a professional setting. • Strong team player with excellent interpersonal skills and the ability to build lasting relationships. • Clear and confident communicator, both written and verbal, with presentation and group delivery experience. • Detail-oriented and diligent in process-driven tasks like record keeping and database maintenance. • Highly organised, with the ability to manage multiple priorities and meet performance targets. About the organisation: As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Other roles you may have experience in could include Member Services, Client Relations, Community Engagement, Customer Experience, Membership Officer, Project Co-ordinator, Administration, Operations Support, or Account Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.