Job Title: Claims Handler Live Hire
Location: Stockport
Job Purpose:
To manage and monitor live vehicle hires in real-time, ensuring that hire durations are controlled, costs are minimized while maintaining a high level of customer service. The role involves working closely with various stakeholders, including insurers, claimants, and engineers, to ensure the credit hire process is managed effectively.
Key Responsibilities:
1.Monitor Live Credit Hires:
Track and manage live hires, ensuring they are within agreed terms and durations.
Liaise with insurers, and other third parties, disclosing engineering evidence, to ensure that vehicle damage payments both repairs and total loss are received in a timely period.
Liaise with repair networks and repairers to ensure repairs are timely authorised and complete to reduce unnecessary hire days.
2.Customer and Client Liaison:
Act as the primary contact for customers regarding the status of their vehicle damage claim.
Communicate with insurance c...