Role Purpose and Duties
The role of the Families and Carers Project Manager is to work with the Thrive Together Portfolio Manager, Partners, and members of the VOS core team to explore the challenges of reaching out to families and carers of veterans, many of whom may be unaware that they are entitled to support and to make recommendations as to how this might be improved.
The Families and Carers Project
The Families and Carers project is designed to examine ways of improving the reach and delivery of support to family members and carers of veterans across the South East of England. A summary of the project that the Families and Carers Project Manager will deliver is as follows:
Stage 1
* Research - identifying mechanisms to reach families and carers, for example through non traditional sources such as libraries,reading groups, social groups, social media, and interested organisations.
Stage 2
* Convene focus groups to determine needs and preferences for communication and engagement.
Stage 3
* Pilot services aimed specifically at families and carers.
Stage 4
* Disseminate learning and recommendations, including a detailed final project report.
Experience
* Experience in identifying, planning, executing, and evaluating pilot projects, research groups and focus groups, including managing project time lines and budgets, using qualitative research methods.
* Demonstrable experience of preparing reports and recommendations based on evaluation and feedback including developing metrics to assess the effectiveness of services and collecting feedback for continuous improvement.
* Familiarity with engaging diverse communities, assessing and understanding their needs, and building relationships.
* Experience of planning and conducting community workshops, leading discussions and encouraging participation from group members.
* Awareness of the specific communication and engagement needs relevant to the group or community you are working with, including cultural understanding of diverse family dynamics and cultural considerations that may impact service delivery. Ideally have an understanding and commitment to the mission and values of the Charity. Ideally have knowledge of or experience of the UK veteran community.
Skills
* Excellent administration skills, with keen eye for detail and the ability to work to tight deadlines.
* Excellent verbal and written communication skills with the ability to convey ideas clearly and engage participants effectively including families, carers, and other stakeholders.
* Strong organisational skills with the ability to plan and coordinate logistics, such as scheduling, location, and materials.
* Skills in conducting assessments to identify the specific needs and preferences of families and carers.
* Strong analytical approach with the capacity to understand information and draw actionable insights from the discussions.
* Proficient IT skills including the use of the MS Office 365 suite of products. Understanding of GDPR
Personal Attributes
* Excellent active listener, with an understanding of and empathy for family challenges.
* Ability to work with a wide range of people, with cultural awareness and sensitivity to the differences that may affect collaboration.
* Effective collaborator with the ability to work with various stakeholders, such as social services, healthcare providers, and community organisations.
* Strong persuasive skills.
* Self-motivated and enthusiastic with a flexible approach to working.
* A great networker, pragmatic, able to align activities to mutual benefit.
* Organised, methodical, with excellent attention to detail.
* Analytical, and consistent approach to systems of monitoring and evaluating activities.
* Self-aware and proactive in your personal and professional development.
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