Events Partnership Manager - Events & Experiences EMEA
Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence
Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees.
We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.
Join Our Team as an Events Partnership Manager
Overview
We want to drive and develop partnerships to deliver unique and exclusive events and experiences for our corporate clients and concierge members globally. Your role as an Events Partnership Manager will be to support the Head of Region in driving growth in our partnerships across various industries, identifying relevant brands, negotiating the best rates, and negotiating exclusive elements to events.
Key Responsibilities
* To take full accountability for the partnerships and contracts you secure; ensuring offers are better or best in market, events are unique and compelling and where it's right to secure commission agreements.
* To maintain relationships with partners during an offer or event period to ensure we are nurturing an ongoing sustainable relationship for future growth.
* To monitor performance of partnered suppliers and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies.
* Monitor redemption, data analytics and demand of a brand or service to ensure it's resonating with the member base.
* Work closely with Content and Marketing department ensuring all offers and events have maximum exposure to members.
* To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market.
* To work with the Head of Region to create a holistic strategy for approaching partners; ensuring we have a consistent sourcing approach and methodology.
* Be accountable for improving efficiency across the team; continuously developing and improving processes.
* Propose and implement new strategies, campaigns and processes to impact on the growth of new and existing clients.
* To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines.
Requirements
Skills & Qualifications
* Experience in procuring and delivering events and experiences, contract management and negotiation.
* Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing).
* Ideally to have 5 years plus direct experience in Events industry.
* Ability to initiate and lead on new business initiatives and proposals.
* Can demonstrate experience of working within a customer-led industry.
* Project management; being able to manage highly complex global projects with multi-stakeholders.
* Account management; to interact with Senior stakeholders building trust and loyalty.
* Analytical decision maker; using performance data and leadership skills to drive results.
Behaviors
* Proven track record of negotiating and procuring offers or events.
* Natural commercial drive; always seeking new opportunities and creativity.
* A passion for working in a business that places members and customer service at their core.
* Great people skills; you can demonstrate the ability to influence senior stakeholders.
Benefits
Our people are at the heart of the business, and we have a culture of recognition and reward. All our employees also enjoy a range of benefits:
* A competitive salary will be offered depending on experience.
* Offer flexible work arrangements including Hybrid work possibilities.
* Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year.
* One (1) month paid Sabbatical after every 5 years of Service.
* Employer-contributory company pension.
* Lucrative Ten Loyalty Rewards program.
* Remote Working Holidays - Travel and Work for up to 4 weeks per year!
* Access to lots of great travel and entertainment discounts.
* Be part of our global, dynamic, and inclusive Team.
Who Are We
Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands.
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.
Be part of the magic behind world-class experiences. Join Ten Group - apply before 2 May 2025.
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