About the Role
Location: South Wales, Cardiff
Salary: £48000-£50000 DOE + £7200 Car Allowance + OTE (+c£14,000)
Job Type: Full-time
At Securitas, we are leading the transformation of the security industry by putting our clients at the heart of our business. We solve our clients’ security needs through qualified and engaged people, in-depth expertise, and innovation within each of our protective services. We combine services into tailored solutions and use data to enhance intelligence, ensuring we are client-centric, people-focused, and data-driven.
We are currently seeking a Branch Operations Manager (BOM) to lead our service delivery unit. This role is essential in delivering protective services to a portfolio of clients, ensuring exceptional service while maintaining operational efficiency.
Why Join Securitas?
* Be part of a leading global security provider committed to innovation and service excellence.
* Work in an organization that values employee growth and professional development.
* Enjoy a supportive and dynamic working environment.
* Competitive salary and benefits package.
If you are a motivated leader with a passion for operational excellence and customer satisfaction, we would love to hear from you!
Apply now and be part of the Securitas transformation!
Job Opportunity
Service Excellence:
* Oversee high-quality service management, ensuring continuous improvement in client services.
* Proactively manage resources and planning to maintain fully trained personnel.
* Ensure a client-oriented approach, reflected in positive client feedback (NPS scores).
* Deliver Securitas’ high-quality standards in line with clients’ Service Level Agreements (SLAs).
* Achieve operational performance targets, including indirect costs, labour efficiency, employee turnover, diversity, and inclusivity.
* Monitor branch KPIs related to people, safety, operations, customers, and finance.
* Collaborate with the Protective Services Development Manager (PSDM) to drive service excellence and operational effectiveness.
Leadership:
* Foster high levels of employee engagement, promoting Securitas’ Core Values and Purpose.
* Recognize and reward outstanding staff performance through nominations and awards.
* Implement proactive succession planning to ensure operational continuity.
* Cultivate a continuous improvement culture, aligning operations with key performance outcomes.
* Strong leadership with the ability to inspire and motivate teams.
* Goal-oriented mindset with an empathetic and people-focused approach.
* Proven track record in delivering operational excellence.
* Strong business acumen and commercial awareness.
* Ability to build and maintain professional relationships and networks.
* Excellent written and verbal communication skills.
* Ability to build and lead high-performing teams.
Essential Skills
* Experience in team leadership and managing conflicting priorities.
* Proven track record in operational service delivery with a strong focus on customer service.
* High level of professionalism, integrity, and personal presence.
* Experience in P&L ownership, forecasting, and budgeting.
* Right to work in the UK
* 5 year Checkable Employment History
* Driving Licence
Specific Skills & Experience:
* Strong people management skills with experience in leading and motivating diverse teams.
* Understanding of using processes to drive operational efficiency.
* Knowledge of Health & Safety (H&S) regulations and their impact on employees.
* Ability to use business intelligence tools to optimize operations.
* Willingness to work flexibly, including out-of-hours shifts, to engage with staff.
About Company
Join Today and Build a Better Tomorrow!
At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values – Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be.
We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we’re looking for the best and brightest to join our team.
Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential!
We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row.
Join our team and use your talent and passion to help build a safer, healthier, and more efficient world.