Customer Service Advisor
Basic Salary to £32,000
Monday to Friday!
Lapcombe Area
"Customer service is not just a job, it's an opportunity to make a positive impact, one interaction at a time."
Are you a friendly, proactive, and passionate individual who loves helping people and has a knack for solving problems? Do you enjoy the fast-paced environment of the automotive world? If so, we want YOU to join our team!
We are an independent, well-established garage, committed to providing exceptional service to our customers. We are looking for a Customer Service Advisor who thrives on delivering excellent customer experience and has a strong desire to grow in the automotive industry.
Key Responsibilities
1. Be the first point of contact for our customers—greet them with a smile, either in person or over the phone.
2. Manage customer inquiries and bookings for repairs, services, and MOTs.
3. Provide clear, honest, and expert advice regarding vehicle issues and recommended services.
4. Accurately prepare quotes and keep customers informed of any updates on their vehicles.
5. Assist with day-to-day admin, including invoicing, service records, and parts orders.
6. Maintain high levels of customer satisfaction by ensuring a smooth, positive experience from start to finish.
What We're Looking For:
1. A passion for delivering outstanding customer service!
2. Previous experience in customer service, ideally in the automotive or related industries.
3. Excellent communication and interpersonal skills.
4. A keen interest in learning about cars and the automotive industry.
5. Strong organizational skills and the ability to multitask in a fast-paced environment.
6. A positive attitude and the ability to stay calm under pressure.
What We Offer:
1. A fun and friendly work environment in a well-established, independent garage.
2. Competitive salary and enhanced holiday entitlement.
3. Monday to Friday days of work.
4. Access to training and development to help you grow within the automotive industry.
5. A chance to be part of a small, close-knit team that values customer satisfaction above all.
If you're ready to put your customer service skills to the test and join a passionate team in the heart of the automotive world, apply today! We can't wait to meet you. #J-18808-Ljbffr