Job summary
An opportunity has arisen to recruit an experienced and highly motivated Clinical Team Secretary within mental health services for older people. Our team manage caseloads of both organic (dementia pathway) and functional patients and you would work to support both parts of the team. This is a permanent position, working 30 hours per week. Our opening times are between 5pm Monday to Friday.
Main duties of the job
Applications are invited from individuals who work accurately under pressure, can be flexible and is a good team member in addition to being suitably qualified for the post of Band 3 Community Team Secretary/ Administrator.
As part of the community team, the successful applicant will provide a comprehensive administrative and secretarial support to all members of the multi-disciplinary team. The post holder will first point of contact for service users, family and carers, responding to a range ofenquiries or concerns over the telephone., in addition to dealing with enquiries to the community team, from GPs and other professionals,taking action where necessary and ensuring messages are communicatedaccurately to relevant personnel and in an appropriate and timely manner.
Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential.
The successful candidates must also have the ability to be organised, efficient and have the capacity to prioritise their workload whilst dealing sensitively with issues and maintaining confidential information.
About us
We nurture the recovery journey of anyone in need of our help. In our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.
Job description
Job responsibilities
Please refer to the attached job description for further detailed information regarding the role and main responsibilities.
For an informal chat please contact Melanie Sinclair, community Team Manager / NMP by email or telephone - 01642 368930
Person Specification
Qualifications
Essential
1. Diploma/NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale
2. ITQ Level 2 or equivalent or willingness to work towards
3. Key skills in literacy and numeracy Level 2 or O Level / GCSE in Maths and English grade C or above
Experience
Essential
4. Significant secretarial/administrative experience
Desirable
5. Secretarial/administrative experience in a clinical environment
6. Experience of participation in service and quality improvement and initiatives
7. Experience of training/supervising junior administrative staff
Knowledge
Essential
8. Comprehensive knowledge of secretarial and administrative procedures and the ability to undertake associated tasks ensuring adherence to defined procedures and guidelines.
9. Comprehensive knowledge of Microsoft Office applications (Word, Excel and Outlook).
10. Understanding of confidentiality and the associated legal and policy requirements.
Desirable
11. Working knowledge of medical/psychological terminology.
Skills
Essential
12. Copy type and transcribe accurately from audiotape and/or shorthand, at a minimum speed of 50 wpm.
13. Input data accurately / efficiently
14. Demonstrate good organisational and diary management skills to include co-ordination of meetings and associated duties.
15. Communicate effectively in the English language and demonstrate both verbal and written comprehension skill.
16. Maintain concentration and attention to detail whilst also dealing effectively with interruptions.
17. Work on own initiative, prioritise work and consistently meet deadlines.
18. Depending on work area, supervise staff in a positive manner to facilitate delivery of an effective service.