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Buffets Shift Manager
Department: Buffets
Employment Type: Permanent - Full Time
Location: Skegness
Description
Our Shift Managers are the main point of contact for the team during their working day in the Buffets Restaurant department.
Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team is in the right place at the right time to manage fluctuating guest demand while keeping operational standards and guest experience high.
You will support and coach the team to ensure they deliver a great experience and drive key targets such as add-on sales or promotions.
This is an operational guest-facing role; therefore, all non-guest facing tasks and activities will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.
Typical working hours cover 40 hours per week, 5 days over 7 split shifts. Breakfast shifts are typically 7.30 am - 12 pm, dinner shifts are 4 pm - 8 pm. As with all roles at Butlin's, no day will be the same, and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You
We are looking for an experienced leader from within an F&B environment who can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience.
You should have previous experience in leading within a busy restaurant, bar, or retail environment where a balance of speed and quality is important.
You will be responsible for managing the team during shifts, ensuring that key tasks and objectives are met. You'll actively drive add-on sales and promotions while supporting your team to do the same. Maintaining stock and ensuring propositions are always available for guests is crucial, as is consistently delivering a quality guest experience in line with brand and venue guidelines. You will also ensure that guest feedback is captured and addressed where possible, monitoring NPS and taking appropriate actions.
You will provide accurate rota planning three weeks in advance using our in-house roster system and take accountability for the accuracy of closing the system. A key part of your role will be coaching and developing the team to meet departmental goals while championing Butlin's Values and Leadership Behaviours. You will ensure the right people are in the right place at the right time when creating rotas.
Building and maintaining strong relationships across the resort, with other resorts, and with Butlin's central support teams will be essential. Additionally, you'll support the people aspects of the department, managing tasks from onboarding to the full employee life cycle, including PDPs, performance management, training, and formal HR processes.
You should be confident to direct and respond in any situation while delivering consistent brand standards.
The ability to lead, motivate, and engage your team, even during periods of high demand, is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.
Interested?
The successful candidate must have previous leadership experience in a similar restaurant or volume-driven F&B environment, along with strong guest-facing skills, handling a variety of queries and resolving complaints directly.
Experience in generating new opportunities through sales and promotions and adapting to working with multi-skilled teams to support various business areas based on guest demand is essential.
Demonstrable experience in leading teams to success is crucial, including managing performance, coaching, delivering training, and setting standards while role-modelling expected behaviours.
Strong communication skills at all levels and the ability to manage multiple priorities while adapting to changing requirements are also key.
We can provide on-site accommodations for people looking to relocate.
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