BSA Security and Fire are actively seeking a Customer Appointment Diary Clerk to join our friendly, professional, and family-run business.
BSA Security & Fire are an NSI Gold installer of commercial and home security systems and a BAFE accredited fire alarm company who have been highly regarded since our business began in 1971. We have achieved these accreditations by ensuring that we set ourselves the highest standards in terms of the equipment we use and the quality of our workmanship. We are based in Lowestoft and service Norfolk and Suffolk providing excellent customer service to homeowners, businesses, and the public sector.
The package:
Reporting to our Operations Manager, as a Customer Appointment Diary Clerk, you’ll provide support to the Office/Management Team to help deliver a high standard of customer service to all our customers. This exciting new role will include but not be limited to contacting existing contracted customers and booking monthly, quarterly, half-yearly, and annual services to their alarm system.
You will be the face/voice of BSA Security and Fire, demonstrating our excellent customer service and professionalism. You will be the first contact for our customers and will follow the service process to provide an efficient complete service package.
This will include providing quotations for additional work or repairs, emailing job sheets, and leading to invoicing after full training is completed.
This role is often fast-paced, reactive, and challenging. The ideal candidate will have the ability to multitask and stay calm under pressure - a good sense of humour is essential!
Joining our ambitious and professional company as a valued member of our team, you will benefit from:
Permanent contract working predominantly Monday to Thursday 8.00 am to 1.00 pm, Friday 12.00 pm to 5.00 pm (occasional flexibility will be required to help support the needs of the business and cover sickness/annual leave).
23 days annual leave plus bank holidays (Pro rata)
Career progression available for proactive candidates
In-house and external training provided to support continuing professional development
Salary dependent on experience
Job description:
1. Answering the telephone
2. Dealing with all customer enquiries
3. Booking appointments
4. Office General Administration
5. Managing engineers’ paperwork requirements
6. Completing all administration work to the highest standard
7. (May include - Manage social media accounts and schedules, engaging with audiences and compiling performance reports)
8. Undertake any relevant training as required
9. Ensure all relevant H&S requirements are complied with
Our requirements:
1. A minimum of 2 years’ experience within an administrative role
2. Proficient in the use of computer packages
3. Client-focused approach with excellent interpersonal and communication skills
4. Excellent attention to detail
5. Ability to work under pressure, manage workloads and prioritise tasks
6. Strong teamwork skills
7. A creative mindset with a willingness to contribute fresh ideas
8. Good knowledge of Health and Safety practices and current legislation
9. Preferred full UK driving licence
Due to the nature of our business, all successful applicants will be subject to a satisfactory Security Screening and DBS check.
BSA Security and Fire undertake all recruitment processes in accordance with our Equal Opportunities Policy.
Job Types: Part-time, Permanent
Work Location: BSA Security and Fire office
Pay: From £12.00 per hour
Expected hours: No less than 25 per week
Benefits:
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* No weekends
Ability to commute/relocate:
* Lowestoft: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 2 years (required)
* Administrative experience: 2 years (required)
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 31/01/2025
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