Job Title: Service Desk Analyst/Customer Service Agent
Job Description
We are seeking a dedicated and customer-oriented Service Desk Analyst to join our team. The ideal candidate will be Portuguese-speaking and possess strong customer service skills. This role involves providing technical support and assistance to our clients, ensuring their issues are resolved efficiently and effectively.
Responsibilities
* Provide first-level support to clients via phone, email, and chat in Portuguese and English.
* Troubleshoot and resolve basic IT issues, escalating more complex problems to the appropriate teams.
* Utilise Zendesk or ServiceNow to manage and track support tickets.
* Maintain a high level of customer satisfaction by delivering timely and accurate solutions.
* Document and update client interactions and technical procedures.
* Collaborate with other team members to improve service processes and client experiences.
Essential Skills
* Fluency in Portuguese and English.
* Proven customer service experience, preferably in a technical support role.
* Basic IT skills, including knowledge of common software and hardware issues.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and as part of a team.
Additional Skills & Qualifications
* Familiarity with Zendesk or ServiceNow (preferred).
Why Work Here?
Our company values a collaborative and inclusive culture, where every team member's contributions are recognised and appreciated. We offer opportunities for professional development and career growth. Our supportive work environment ensures a balanced work-life integration, enhancing your overall job satisfaction.
Work Environment
You will be working in a dynamic and fast-paced environment, utilising technologies such as Zendesk or ServiceNow to manage support tickets. The role involves interacting with clients via phone, email, and chat. Our team embraces a collaborative approach, ensuring you have the support needed to excel in your role.
Job Type & Location
This is a Contract position based out of Folkestone, United Kingdom.
Location
Folkestone, UK
Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.
To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.
We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.