Retail Banking Site Leader- Consumer Sales
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for leading the day-to-day operations of a highly complex environment, working closely with key partners to grow the business responsibly while driving operational excellence. Key responsibilities include leading a positive atmosphere for our employees and delivering exceptional client care. Job expectations include managing key performance indicators, making difficult decisions, and driving employee satisfaction, retention, and development.
Responsibilities:
* Drives key performance indicators with team managers to build foundational routines through identification, coaching, evaluation, and consistent themes of recognition.
* Ensures site-wide compliance with our Enterprise Risk Framework standards and company guidelines to minimize losses and ensure legal compliance.
* Leads division-wide initiatives that may include engagement with senior partners and peers to implement company initiatives.
* Influences key partners and stakeholders with a focus on relationship building to assist in achieving desired business goals and delivering exceptional results.
* Encourages a culture that prioritizes employee engagement, satisfaction, and retention while also supporting talent motivation and career growth.
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
* Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
* Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
* Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
* Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
* People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
* Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
* Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
* Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
Required Qualifications:
* Managed a minimum of 7+ years of mid-level managers.
* 4+ years of experience with Consumer Banking or other large retailer.
* 4+ years of experience analyzing, reporting and predicting unit performance data.
* Enthusiastic, highly motivated with strong work ethic and an intense focus on driving accountability and achieving results.
* Inspirational leader who inspires team to succeed.
* Ability to identify and source strong talent.
* Demonstrated ability with high success driving performance metrics in a large unit/site environment.
* Demonstrated ability to listen and communicate clearly and effectively with front line specialists through executive level.
* Demonstrated ability to motivate sales performance across a broad product set.
* Thorough understanding of mitigating risk in a consumer environment.
* Strong influencer and communicator with ability to think broadly to provide solutions.
* Proactively builds trusted relationships with key partners and other site leaders in segment.
* Demonstrated ability to drive associate satisfaction, retention and development.
* Ability to effectively manage competing priorities.
Desired Qualifications:
* Contact Center experience.
* Experience leading high performing sales teams.
Skills:
* Inclusive Leadership.
* Performance Management.
* Result Orientation.
* Risk Management.
* Strategic Thinking.
* Business Intelligence.
* Change Management.
* Conflict Management.
* Customer and Client Focus.
* Drives Engagement.
* Hiring and Onboarding.
* Leadership Development.
* Retention.
* Talent Development.
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
Shift: 1st shift (United States of America)
Hours Per Week: 40
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