Customer service advisor - german speaking

Customer Service Advisor - German speaking Northampton £27,500 Great Benefits We are seeking a dedicated and enthusiastic German-speaking Customer Service Agent to join our Customer Service team. The successful candidate will be responsible for managing customer inquiries, coordinating delivery schedules, and ensuring a seamless delivery experience for our clients. Key Responsibilities Customer Support: Provide exceptional customer service to German-speaking clients/customers via phone, email, and chat and other social channels. Issue Resolution: Address and resolve customer issues and complaints promptly, maintaining a high level of customer satisfaction. Documentation: Maintain accurate records of customer interactions and feedback and assist in document translation. Communication: Liaise with delivery teams to ensure clear communication and efficient service execution. Feedback Collection: Gather customer feedback to identify areas for service improvement and relay this information to the management team whilst responding to the customer needs. Qualifications Language Skills: Fluent in German and English, both written and spoken. This will be tested during the interview process. Experience: Previous experience in customer service Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Strong ability to handle challenging situations and resolve issues effectively. Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Tech-Savvy: Proficient in using customer service software and Microsoft Office Suite. Benefits Competitive salary. 23 days holiday public holidays Comprehensive training and development programs. Opportunities for career advancement within the company. Supportive and collaborative team environment If you would like to be part of a great team in a continuously growing business, apply today and our recruitment team will be in touch. ADZN1_UKTJ