Service Manager - Frimley, Surrey. Due to the continued growth at ACL (Alarm Communication Limited), we have a requirement for an additional Service Manager to join our established team at our main offices in Frimley Surrey. You will work within one of our Key Account Divisions, which look after a selection of Key Accounts made up of several prestigious large-scale commercial properties, ranging across the Commercial, Education, Healthcare, Hospitality and Stadia sectors. This position is a people management role, with the office based service delivery administration team within your division reporting to you. Basic Salary – £40,000 - £46,000 - DOE Overtime, Travel Time & Call-out Pension, Life Assurance & much more. – Please see our generous remuneration packages below What this role will look like Working directly alongside the Contract Managers (Technical Account Manager) within your Division and acting as a vital, personable, and responsive point of contact for our clients and their estates/security teams onsite. Responsible for all planned maintenance works, reactive callouts, and monitoring critical Remedial repairs. Preparing service reports before meeting key accounts and completing any client-specific requests, including tailoring our reporting to suit their needs. Regularly meeting clients alongside the relevant Contract Manager to deliver Service-related information and reports whilst building and nurturing strong client relationships. Pricing all new Service Contracts, monitoring annual financial performance for each contract, and pricing all renewals. Auditing Maintenance Contract Asset Data and escalating any concerns to the Contract Manager. Regularly reviewing Maintenance activities, Callouts, Asset Failures, and system compliance and ensuring that we meet or exceed all clients’ SLAs. Ensure that all planned maintenance works are raised on time and work with the Service Coordinators and the Contract Manager to allocate labour resources efficiently. Monitoring the financial performance of the Service Team and ensuring that all works are approved for invoiced on time each month. Build relationships of trust through open and honest communication with clients, suppliers, and colleagues. Oversight for all ARC Connections within the division. Completing all initial setups, renewals and monitoring and reporting on all police and fire brigade attendances. Requirements Who We're Looking For: Proven customer support experience Strong phone manner, conflict-handling skills, and exceptional active listening Strong problem-solving skills and ability to work well under pressure. Excellent communication skills, both verbal and written. Solid technical knowledge and understanding of various systems. Ability to work independently as well as part of a team. Attention to detail and ability to complete work accurately and efficiently. Professional and customer-oriented approach. Benefits Basic Salary – £40-46,000 subject to experience Overtime, Travel Time & Call-out Aviva Pension Life Assurance 4x Salary 22 Days Paid Holidays plus Bank Holidays Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals. Mental Health & Well-being Scheme Employee Recognition Scheme Free, secure, onsite parking Development and progression opportunities A Little More About Alarm Communications Alarm Communications Limited (ACL), a specialist division of Marlowe Fire & Security Group, installs and maintain intelligent building systems that allow our clients to keep the people that rely on them safe from harm and secure their businesses' future. Working across our three core service ; Fire & Life Safety systems, Securitysystems,and Building Energy Management systems. Marlowe Fire & Security Group is the UK’s fastest growing and most innovative consortium of fire life safety and security service providers providing protection to our customer's property and people. Consisting of established and complimentary brands: ACL, BBC Fire & Security, FAFS Fire & Security, Hadrian Technology, Island Fire Protection, Marlowe Fire & Security, Marlowe Kitchen Fire Suppression, Morgan Fire Protection. Our Business Includes: Alarm Communications - acl.uk.com Clymac - clymac.co.uk/ FAFS Fire & Security - fafsfireandsecurity.com Marlowe Kitchen Fire Suppression - marlowefireandsecurity.com Morgan Fire Protection - morganfire.co.uk Marlowe Smoke Control - marlowe-aov.co.uk Marlowe Fire & Security - marlowefireandsecurity.com Equal Opportunities We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process. Right to Work Regrettably, we are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.