Great with customers? Join us! With your customer service experience, you’ll be welcoming our customers and giving them the help and reassurance they need. You’ll schedule repair work and MOTs, maintain up to date and accurate records, and talk our customers through work completed. You’ll be dealing with customers by phone, over email and face to face in the Centre, keeping them up to date and explaining technical terms in a clear and understandable manner.
With access to industry-leading, recognised training linked to your skills and experience you’ll be given every opportunity to progress your career. You’ll be responsible for:
1. Finding the right solution to suit the customer’s needs
2. Quoting and booking services
3. Giving clear explanations and advice
4. Building lasting customer relationships by treating customers with respect
5. Completing all administration to company requirements
6. Contributing to the achievement of daily and weekly sales targets
To be a success in this role, you’ll need:
7. Experience of delivering first class customer service
8. Excellent communication skills
9. A proactive approach to helping customers
10. The ability to problem solve and find practical solutions for customers
11. IT literate
12. Experience of dealing with difficult situations whilst remaining professional, tactful and calm
13. Experience of working towards and achieving targets
14. Health and Safety trained
15. Experience of working effectively in a team
16. Ideally, you’ll also have some experience of working in an Autocentre
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
17. Store discount, with 25% off most products across Halfords and Tredz
18. Employee discount, with up to 50% off your garage bills at Halfords Autocentre
19. Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
20. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
21. Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
22. Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
23. Life assurance
24. Uniform
25. Option to join our Sharesave scheme: save to purchase shares at a 20% discount
26. Cycle to Work scheme
27. Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
28. Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.