Customer Care Champion - Dispatcher
Customer Care Champion - Dispatcher
Postuler remote type Sur site locations Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom time type Temps plein posted on Offre publiée hier job requisition id 20124853
Date de publication : 2025-02-18
Pays : Royaume-Uni
Lieu : Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom
Role Overview :
Otis is growing and we are recruiting a Customer Care Champion working within our Dispatch team, based in Leicester. The hours of work will be 8am-4pm.
Acting as the primary interface between our internal and external customers, you will be dispatching technicians appropriately according to Work Orders.
On a typical day you will:
* Dispatch Work Orders to the correct technician after verifying the issue remotely and ensuring a prompt response time.
* Liaise with customers when needed.
* Manage your availability to receive technician and customer calls.
* Ensure the CRM is up to date.
What You Will Need to be Successful :
* Excellent language, listening and communication skills.
* Customer-centric mindset, taking ownership of customers' issues and showing empathy.
* Resilience in handling stressful situations and ability to solve problems.
* Confidence in using multiple systems.
Benefits
* You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
* We offer you remuneration in accordance with local standards.
We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
With strong performance, you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build what’s next!
Otis is an equal opportunity employer and affirmative action. All qualified applicants will be considered for employment without discrimination. To request an accommodation in completing a job application due to a special need or disability, please contact us at careers@otis.com.
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