Your new company
Hays are the exclusive recruiting partner for Birmingham City Council, Sandwell Council, Coventry Council and Solihull Metropolitan Borough Council, we are currently looking for candidates to join their teams on a full-time, temporary basis. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities.
Your new role
We are looking for social housing professionals to join Birmingham City Council as part of their Homeless Centre Support staff.
As a Housing Support Officer, you will deliver a responsive and customer focused temporary accommodation service and ensure residents promptly access support identified in their Personal Housing and TA Move On plans.
You will make referrals to support agencies and build confidence in customers to effectively manage their expenditure and maximise their income and independence. Process housing benefit/DHP claim forms to minimise the risk of rent arrears and bad debt. Promptly liaise with TA Finance Officers to determine the best course of action in dealing with non-payment of TA rent and service charge and monitor and accurately record income received.
You will also ensure any income collected is received within agreed procedures and targets, follow service procedures when issuing and recording warnings for minor breaches in tenancy. Immediately report serious breaches of tenancy to your line manager and ...