Techbar Support Engineer (SC Cleared)
Our client, a leading global supplier for IT services, requires an experienced Techbar Support Engineer with active UK SC Clearance to be based in their client's office in Gloucester, UK.
This is a fully onsite role.
This is a 6+ month temporary contract, to start ASAP.
Day rate: Competitive Market rate.
Job Purpose:
* Techbar IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users
* The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity
* Implementation and maintenance of IT Infrastructure to meet the operation and project need
Key Responsibilities:
1. Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN's, Printers and mobile phones
2. Managing incident queues
3. Handling calls with customers, VIP user management
4. Vendor management
5. Responding in a timely fashion to reactive or proactive incidents
6. Recording and documenting incident tickets
7. Monitoring Phones, emails, Microsoft Team chat for any incoming incidents
8. Management of Win-10 devices (MMD - Microsoft Managed Devices)
9. Technica...