Birmingham Hospice are opening more shops and as a result is looking for a new Retail Area Manager to join its Retail Area Manager Team.
Our charity shops raise vital funds for Birmingham Hospice. The generosity of our donors and shoppers plays a crucial role in supporting the community, helping us to provide care for local people living with a terminal diagnosis and for their families.
We are looking for a highly motivated and commercially focused individual, with experience of area management. Experience of the charity retail sector would be a real bonus for this role.
You are a self-motivated, enthusiastic, positive creative thinker, who feels comfortable working both autonomously and as a great team player. You should have experience of delivering income generation, growth and results, through effective people management and engagement, collaboration and confidence in leading by example when required.
This is a hands-on role that is fully involved in all aspects of the retail business from stock generation to new shop openings, health and safety, and commercial acumen, to successfully develop new business strategies along with managing recruitment, training, and inspiring and motivating shop teams and our large team of volunteers to maximise sales, control costs, and deliver excellent customer and colleague experiences.
You will be exposed to a fast paced, varied and exciting role, with opportunities to get involved in helping set and run new initiatives, in a dynamic and growing retail charity chain.
Most importantly, though, you will have a passion for retail, amazing people skills, and the drive and tenacity to succeed working with both an employed and volunteer workforce.
If this sounds like the role for you then we’d love to receive your application.
Main duties and responsibilities:
Strategy and Income Generation
1. Using experience and sector knowledge, work with the Head of Retail and Area Managers to continually develop the retail side of the Trading and Retail Strategy, in line with organisational income generation financial and non-financial targets.
2. Research and scope new business opportunities and develop strategies and business cases alongside other Area Manager(s) to support growth.
3. Maximise income through sharing expertise and experience with teams across the charity, researching high street trends and adjusting activity accordingly.
4. Lead on development and embedding of strategies to significantly increase sales, maximising profit for all retail shops in own area, supported by cohesive analysis of both internal financial data and EPOS system reports.
5. Develop and implement the operating plan and accountability for SMART objectives for all retail staff, including House Clearance and Volunteer Co-ordinator employees and any future roles.
6. Efficient and effective management of all retail sales in own area, ensuring full compliance with Hospice policies, trading standards and all relevant health and safety legislation.
7. Where appropriate, help source and develop new product ranges for selling in the shops, working with the marketing team to ensure products and point of sale collateral is on brand. Alongside careful management of any new stock to ensure losses are reduced for end of lines.
8. Develop and nurture relationships with all retail suppliers to ensure best value is negotiated.
9. Ensure all retail shops are maximising all Gift Aid opportunities, to achieve targets in area.
Leadership and Line Management
1. In conjunction with the other Area Managers, create, develop and deliver an effective management framework to recruit and develop a high performing and engaged retail team, maximising profitability, whilst adhering to organisational management, people and culture standards.
2. Encourage and develop collaborative working relationships with all staff and volunteers within the retail shops and the wider hospice audience. Foster a positive team spirit and customer service excellence, which actively promotes the work of Birmingham Hospice.
3. Engage, inform, and regularly update retail staff on all organisational and service developments and ensure they are fully integrated into the hospice mission, vision and values.
4. Lead in providing sector leading standards of service to promote Birmingham Hospice as the face of the organisation on the high street.
5. Provide and deliver training to the retail team as needed on an individual basis and if required, jointly with other Area Manager(s) to ensure consistency across the whole retail portfolio.
6. Lead on people development, growth, employee engagement, recognition and retention in line with the Hospice’s people policies, initiatives, objectives and values.
7. Undertake project management activities to introduce, improve or change ways of working, and to continuously improve cost management and efficiencies.
8. In conjunction with Volunteer Co-ordinator, develop volunteer growth, engagement, and recognition and retention.
9. Manage, investigate, resolve and report on all levels of complaints, escalating where necessary, to achieve positive, meaningful outcomes and effective reputational management.
Additional Information
How to apply:
For further information and to apply online, please visit our website.
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