The Multi Agency Safeguarding Hub (MASH) in Redbridge is looking for an administrator to join the team to support the Specialist MASH practitioners within the team based at Lynton House in Ilford.
The post holder will be supporting the MASH Health Practitioners in the delivery of their duties through provision of administrative support to ensure that systems are in place and maintained to enable smooth processes for service delivery. This will involve dealing with general queries from Health, Social Care and Police colleagues within the MASH team, liaising with General Practice (GP) administrators as required, and escalating any information that requires Nursing/MASH team interpretation and/or intervention.
You need to have excellent administration skills, attention to detail, work under pressure and good telephone manner.
The vacancy may be closed earlier than advertised if sufficient applications received.
Responsibilities:
1. Maintaining efficient systems within the MASH team, maintaining, filing, archiving and when necessary, locating missing notes and arranging transfer of notes between Departments as requested by MASH staff.
2. Recording the information received onto the database and ensuring that the information is forwarded to the appropriate Health Team/s promptly for a safeguarding response to be made.
3. Opening and sorting post in a timely manner, date stamping and initialling prior to distribution.
4. Undertaking scanning and photocopying as required.
5. Typing reports/letters/feedback as required.
6. Typing of agendas, minutes, papers and reports as required by the manager.
7. Encouraging and developing teamwork within the team.
8. Highlighting any operational concerns regarding administrative systems so that they can be reviewed.
9. Ensuring a safe working environment as indicated by the manager.
10. Distributing patient satisfaction questionnaires and audits as instructed by your manager.
11. Monitoring and maintaining adequate stocks of equipment and stationery required for the health teams and their activities.
12. Making appointments for the health team, co-ordinating meetings and booking venues as required.
13. Covering other teams/services, where necessary, which may require working at other sites.
14. Collating the domestic abuse notifications from police on a database and ensuring these are passed to the duty practitioner in a timely manner.
15. Supporting the maintenance and use of the electronic record system to assist MASH team with the management of MASH data and information within the Safeguarding Hub Team.
16. Supporting the MASH Team with the inputting of statistical data, in line with timescales, and clinical activity data.
17. Distributing information as directed by the MASH practitioners, enabling the sharing of good practice/information required by the stated case.
18. Liaising with the ICT department/s concerning any problems with software/hardware.
19. Collating information as directed, so to contribute to auditing processes.
20. Providing administration support to MARAC and MASH strategy meetings.
21. Recognising and responding to Health Staff and partners who have communication barriers and booking interpreters when required.
22. Dealing with all general enquiries.
23. Effectively communicating with colleagues, peers, managers and clinical leads within the Trust.
24. Attending Health forums and Team meetings as required, and to attend other meetings as requested by the Operational Lead and/or Team Leader.
25. Operating within agreed NELFT policies, procedures and guidelines.
This advert closes on Sunday 5 Jan 2025.
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