Job Title: Assistant Night Manager
We are seeking a highly motivated and organized Assistant Night Manager to join our team at Novotel London Wembley.
Key Responsibilities:
* Assist the Night Manager with the night audit process and conduct Night Auditor duties while on shift.
* Perform routine maintenance checks on the network and system audit controls.
* Ensure staff on duty are well-groomed and promote morale through encouragement of teamwork and a positive attitude.
* Investigate security breaches, complete relevant forms, and advise relevant authorities using the correct legal process.
* Handle disruptive guests and ensure their discreet removal from the property if needed.
* Responsible for all other departments in the absence of their respective managers for the duration of the night-time operation.
* Enforce policies and procedures to achieve superior levels of service.
* Attend and conduct monthly operation meetings to review, monitor, and upgrade the performance of the department.
* Ensure all specified diaries and reports are maintained in an accurate and up-to-date manner.
* Handle all complaints promptly and efficiently, ensuring follow-up to determine the source of the complaint and resolution of the problem.
* Be available at all times for guest queries.
* Ensure the hotel is operating efficiently and according to hotel policy.
* Ensure all staff are on duty and in proper uniform. Liaise with department heads/supervisors for replacement of any absent staff.
* Ensure all public areas, outlets, and the Front Office areas are clean at all times.
* Conduct performance appraisals on Night Audit staff.
* Monitor occupancy to obtain maximum yield.
* Maintain guest history and use for all bookings as appropriate.
* Convey all complaints and apparent problems to the appropriate department head.
* Carry out a complete handover to the next Assistant Manager.
* Issue floats and keys in accordance with SOPs.
* Ensure all basic Liquor Licensing Laws are adhered to.
* Check all areas for general maintenance requirements.
* Apply full knowledge of fire procedures and take control in the case of fire.
Requirements:
* Previous experience in a Supervisory or Night Supervisor role within a hotel environment.
* An energetic and proactive approach to providing 5-star service.
* A meticulous and methodical approach to processing all tasks.
* An effective communicator.
* Proficiency with Microsoft Office programs, particularly Excel.
* Experience with a Hotel Property Management System (PMS) preferably Opera.
* Ability to remain calm and professional under pressure in a busy fast-paced environment.
We offer a competitive salary and benefits package, including free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies). If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we would love to hear from you.
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you.