When there is a fire, flood or severe weather, we’re among the first to respond. From making a cup of tea to trekking through snow and sleet to deliver the essentials, we work with other organisations to do what’s needed straight away. Requirements: Commit to being on call for a total of 24 hours per month. Usually, a single on-call shift is 12 hours; either daytime 07:00-19:00 or nighttime 19:00-07:00. Minimum commitment of 18 months. Lives within the London Borough of Croydon or immediate surrounding areas. Have held a driving licence for at least 2 years which allows you to drive manual vehicles in the UK. Available to undertake approximately 19 hours of required e-learning modules and Zoom training sessions. Warm, friendly, calm, empathic, with good communication skills. Capacity to develop more skills and assume additional roles is desirable. Previous experience with emergencies is desirable. Diversity Statement Diversity is something we celebrate. We want to create an inclusive environment and promote the power of kindness. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. Health and Safety Statement We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and discuss any adjustments you may need. Why We Want You Working alongside local emergency services, the British Red Cross responds to an emergency almost every 4 hours. As an Emergency Response Volunteer, you will give people the support they need at a time they need it the most. Tasks Respond to emergency call outs in your local area. Give emotional support to people and communities affected by an emergency. Provide practical support such as distributing clothing, food, or water after an emergency. Direct people to where they can get extra support. Collaborate with local government or emergency services staff. Skills Warm and friendly. Calm and can follow processes under pressure. Good listening skills and ability to empathise. Communicate in a calm manner. Able to act responsibly. Benefits Meet new people and be part of a dynamic and inclusive team. A great opportunity to develop your skills. Free training and induction for the role. Reasonable pre-agreed travel expenses for role-related activities.