Job summary Cumbria Health is proud to provide primary health care services to the people of Cumbria, both in and out of hours. We're looking for a highly motivated Workforce Apprentice to join our supportive and dynamic team at our Head Office in Carlisle. This role will cover 37.5 hours per week (including 20% off-job learning). As part of this apprenticeship we can offer you a permanent role with Cumbria Health, whilst also working towards an accredited qualification in the HR sector. Closing Date: 23 February 2025 In person interviews will take place week commencing 03 March 2025 at Cumbria Health, Wavell Drive, CA1 2SE When applying for this role, please indicate your mobile number on your application so we can contact you if needed. Please also check your spam or junk folder regularly as emails from us may occasionally be filtered there. We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received. Please note that we are unable to offer an Employer Sponsored Visa for this role. Main duties of the job In this role, you'll be a vital part of the HR function, helping provide effective HR assistance and support across the organisation. We're seeking someone with excellent organisational skills, great communication, and a close attention to detail. You'll need the ability to prioritise tasks with ease. You'll be working in an open, collaborative office environment where being a team player with a willingness to help where necessary is key. At all times, Cumbria Health will deliver a service that is in line with our values: - Clinically Focussed: Everything every one of us does is for the patient - Responsive: We listen and we respond quickly in a patient focussed way - One Team: We work together to provide a high quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts - High Standards: We provide skilled professionals working to the highest standards who are passionate about improving patient care - Growth & Sustainability: With our strong roots we will continue to thrive and grow - Communities: Connecting and engaging to meet local needs About us Cumbria Health places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing. Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events. Listen to your heart. Have the work life balance you'd love. Date posted 07 February 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time Reference number B0554-25-0012 Job locations Cumbria Health 4 Wavell Drive, Rosehill Industrial Estate Carlisle CA1 2SE Job description Job responsibilities This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. 1. Build strong relationships with stakeholders across the organisation, including management teams and wider workforce. 2. Work closely with all members of the HR Team to provide administrative support across a range of generalist HR tasks and processes, including management of the HR systems, support with onboarding and exit processes, management of absence and employee relations (e.g. disciplinary, grievance). 3. Support with the maintenance of streamlined processes for onboarding and exit within the Organisation, ensuring that information flows effectively to all relevant teams. 4. Draft correspondence or other documents on behalf of the HR Team, as required. 5. Assist with routine requests from the Management Team on recruitment, training and general HR queries these may be in person, email or phone requests for support. 6. Provide compliance support to the HR Team, processing employee compliance documentation, including pre-employment checks and ongoing right to work documentation. 7. Assist the HR Team with the ongoing maintenance of DBS check renewal systems. 8. Maintain an accurate and secure filing system for correspondence, in both paper and electronic forms where appropriate, in particular in relation to matters relating to sensitive information including disciplinary matters. 9. Action all tasks in a professional, timely and efficient manner, and to promptly inform the relevant member of the HR Team of any issues or delays. 10. Use tact and discretion when dealing with telephone calls from staff, patients, and others, in particular when dealing with sensitive and confidential information. 11. Adhere to all Cumbria Health Policies and Procedures. 12. Undertake any other activities deemed appropriate and necessary by the Organisation. Job description Job responsibilities This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive and the role may include additional duties which are not listed here. 1. Build strong relationships with stakeholders across the organisation, including management teams and wider workforce. 2. Work closely with all members of the HR Team to provide administrative support across a range of generalist HR tasks and processes, including management of the HR systems, support with onboarding and exit processes, management of absence and employee relations (e.g. disciplinary, grievance). 3. Support with the maintenance of streamlined processes for onboarding and exit within the Organisation, ensuring that information flows effectively to all relevant teams. 4. Draft correspondence or other documents on behalf of the HR Team, as required. 5. Assist with routine requests from the Management Team on recruitment, training and general HR queries these may be in person, email or phone requests for support. 6. Provide compliance support to the HR Team, processing employee compliance documentation, including pre-employment checks and ongoing right to work documentation. 7. Assist the HR Team with the ongoing maintenance of DBS check renewal systems. 8. Maintain an accurate and secure filing system for correspondence, in both paper and electronic forms where appropriate, in particular in relation to matters relating to sensitive information including disciplinary matters. 9. Action all tasks in a professional, timely and efficient manner, and to promptly inform the relevant member of the HR Team of any issues or delays. 10. Use tact and discretion when dealing with telephone calls from staff, patients, and others, in particular when dealing with sensitive and confidential information. 11. Adhere to all Cumbria Health Policies and Procedures. 12. Undertake any other activities deemed appropriate and necessary by the Organisation. Person Specification Qualifications Essential A-Levels or equivalent knowledge or experience NVQ level 3 or above (or equivalent) Experience Essential Excellent Microsoft Office - Word, Excel, PowerPoint and Outlook skills Ability to input and retrieve data accurately on a computerised system Ability to communicate well with a wide range of stakeholders, across multiple communication channels (written and verbal) Ability to prioritise and manage own workload Strong administrative and organisational skills Ability to carry out work accurately to specified deadlines and on own initiative Close attention to detail Desirable Experience of working within the NHS Experience of working in an office environment Experience of working in HR Personal Circumstances Essential Positive Confident Well organised Good team player Flexible Ability to build rapport and effective relationships at all levels Demonstrate initiative Ability to maintain workload in a busy and demanding environment Willingness to undertake further training Person Specification Qualifications Essential A-Levels or equivalent knowledge or experience NVQ level 3 or above (or equivalent) Experience Essential Excellent Microsoft Office - Word, Excel, PowerPoint and Outlook skills Ability to input and retrieve data accurately on a computerised system Ability to communicate well with a wide range of stakeholders, across multiple communication channels (written and verbal) Ability to prioritise and manage own workload Strong administrative and organisational skills Ability to carry out work accurately to specified deadlines and on own initiative Close attention to detail Desirable Experience of working within the NHS Experience of working in an office environment Experience of working in HR Personal Circumstances Essential Positive Confident Well organised Good team player Flexible Ability to build rapport and effective relationships at all levels Demonstrate initiative Ability to maintain workload in a busy and demanding environment Willingness to undertake further training Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cumbria Health Address Cumbria Health 4 Wavell Drive, Rosehill Industrial Estate Carlisle CA1 2SE Employer's website https://cumbriahealth.co.uk/ (Opens in a new tab)