Senior User Researchers Grade B : £39,784 (National Framework) or £45,456 (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £581 per annum for those working from home. Contracted Hours : Full-time 37 hours per week or talk to us about compressed/flexible hours. Contract Type : 2 Fixed term or secondment opportunities, both for 9 months. Location : Home-based, or office based within London, Leeds or Newcastle. Occasional travel to user research sessions and team away days. Closing Date : Tuesday 15 April 2025 at 11.59pm For an informal discussion or further information about this role, please contact Hiring Manager - Vicki Johnson, Lead User Researcher and, for general enquiries, contact our recruitment team. Are you committed to helping us regulate health and social care within England? When thinking about what drives you every day in your job, what keeps you motivated and passionate about your work what comes to mind? For 3000 people at the CQC, we end each day knowing that we have made a difference to the lives of those most in need in our communities. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve. We are looking for people who are caring, demonstrate integrity and work well as part of a team to join with us and share in this sense of achievement. If you would like to help us make a positive impact to health and social care within England, then read on. About the role… This is a brilliant opportunity for a Senior User Researcher to join CQC’s Content and Channels Design Management team.As a Senior User Researcher, you will support the design and delivery of high-quality services by establishing a deep understanding of the needs of users at the heart of the teams working on them.The User Research team regularly interact with internal and external stakeholders (providers and their representatives, CQC colleagues and members of the public) to support improvements to our systems, ways of working and guidance.In this role you will:- Plan, design and prepare user research activities (including interviews, focus groups and useability testing) to support the design, development and continuous improvement of services for all our users- Prepare discussion guides and scripts to support user research sessions- Moderate user research sessions- Lead analysis of research data and produce clear and actionable findings, including working closely with colleagues to create a rich picture of user behaviour- Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs- Work closely with product managers, content designers and developers to turn user research findings into stories and actions that lead to valuable product and service features Essential skills required… The ideal candidate will:- Have previous user research experience - ideally in a health and social care or regulatory environment - including running workshops and focus groups for discovery and useability testing- Be confident managing multiple projects in an Agile-style environment- Possess excellent oral and published written communication skills- Be experienced in helping teams adopt user-centred service design- Possess the ability to understand complex problems a team is trying to solve, and align user research activities to inform decision making and action- Have a good understanding of how to include all kinds of users in appropriate user research What we offer you - 27 days of leave per year, rising to 32.5 days with length of service, plus bank holidays (usually 8 days per year).- Opportunities and support for in house and external training and development.- Free, unlimited access to Headspace meditation app.- Sports and gym discounts.- Free employee assistance service 24 hours a day.- NHS pension scheme, with around a 14% employer contribution.- Discounts to high street stores, supermarkets, restaurants and more.- Eligibility to apply for a Blue Light Card, which cost £4.99 and are valid for 2 years.- Fleet home electronics and car leasing salary sacrifice scheme.- Cycle to work scheme up to the value of £5,000.- Internal reward scheme where you could win a voucher or twoWe want to make working for CQC a great experience for everyone, and to role model a diverse and representative culture. To support an inclusive environment where colleagues feel empowered to bring their whole self to work, we support a variety of staff networks, including the Race Equality Network, LGBT Equality Network, Carers Equality Network, Disability Equality Network and Gender Equality network. Please note, some roles may be subject to a satisfactory DBS check.