Join us as an Account Servicing Executive within Barclaycard Payments. Barclays Payments is a diversified business offering end to end payment solutions to businesses of all sizes across all customer segments. We are the leading acquirer in the UK and number two in Europe by processing volume. Together, we have exciting plans to lead Payments into the future. This is a pivotal role in UK corporate, ensuring our colleagues and clients receive outstanding service and support. Working in partnership with coverage colleagues and multiple stakeholders across the business, you will be responsible for completing client tasks with diligence and accuracy for the benefit of our clients and the business. Examples of these key tasks are – preparing client information packs, housekeeping and data maintenance, and key implementation tasks. Essential skills for the role: Proven ability to deliver service excellence in technical or operational environments. Exceptional communication skills (verbal & written) as well as effective presentation capabilities – ability to make the complex simple when delivering to customers. Strong IT skills (Microsoft). Desirable skills: Demonstrable knowledge of the payments industry. Previous experience working within payments/customer support roles. Knowledge of payments products (issuing & acquiring). You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. This role is based in Sunderland. Purpose of the role To provide administrative, operational, and analytical support to the sales team, ensuring smooth sales processes, maintenance of customer relationships, and contribution to the overall success of the sales function. Accountabilities Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship management initiatives with key clients. Preparation of sales proposals, presentations, and contracts for potential clients. Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records. Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers. Analysis of sales data to support the identification of trends, tracking of sales performance, and provision of insights to the sales team for strategic decision-making. Market research for identification of potential leads, target markets, and competitive intelligence to support sales strategies and initiatives. Analyst Expectations To meet the needs of stakeholders/customers through specialist advice and support. Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team. They may lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours. OR for an individual contributor, they manage their own workload, take responsibility for the implementation of systems and processes within their work area and participate on projects broader than their direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within the team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to their work area. Take ownership for managing risk and strengthening controls in relation to their work. Maintain and continually build an understanding of how all teams in the area contribute to the broader sub-function's objectives. Continually develop awareness of the underlying principles and concepts on which their work area is based. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances not covered by procedures. Communicate sensitive or difficult information to customers related to customer advice or day-to-day administrative requirements. Build relationships with stakeholders/customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.