Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit careers.accor.com. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Prime Function:
* Assist the Executive Housekeeper in managing and directing all Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction are maintained.
* Assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment, taking corrective action as necessary.
* Establish standards and procedures for the work of the Housekeeping team and plan work schedules to ensure adequate service.
* Direct and control the Housekeeping operations and staff of the Housekeeping department.
* Bring any matters that may affect the interests of the hotel to the attention of the Management.
Key Responsibilities:
Housekeeping Planning
* Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.
People Management
* Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
* Maintain appropriate staffing levels to consistently provide excellent guest service.
* Provide effective support to the team to enable them to deliver a range of effective and efficient services.
* Ensure that the team has been trained for all safety provisions.
* Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
* Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
* Assist the Executive Housekeeper to formulate yearly business plans and budgets.
* Maintain department budget within established guidelines and explain monthly variances.
* Identify optimal, cost-effective use of resources and educate the team on the same.
* Maintain cost controls through proper scheduling and inventory management.
Operational Management
* Inspect guest and public areas regularly to ensure that furnishings, facilities, and equipment are clean and in good condition.
* Maintain appropriate grooming standards in hygiene, uniforms, appearance, posture, and conduct of Housekeeping personnel.
* Inspect all renovation projects and ensure rooms are defect-free prior to release.
* Assist in all inventories and coordinate training programs.
* Coordinate all repairs and refurbishments.
* Conduct daily briefings to provide effective and efficient services.
* Follow up to ensure that high standards of quality are maintained and that all procedures are adhered to.
* Inspect rooms regularly.
* Coordinate operations with Department coordinators, supervisors, and other Departmental Managers to ensure operational readiness and efficiency in resource utilization.
* Coordinate the making of new uniforms and maintain records of condemned linen and uniforms.
* Ensure that all records regarding uniforms are maintained.
* Interact with guests and hotel personnel in an efficient and friendly manner.
* Ensure preventative maintenance of furniture, carpeting, equipment, and supplies is an ongoing process.
* Ensure that the highest standards of cleanliness, maintenance, and safety are practiced in the Housekeeping department and all other areas of the hotel.
* Plan and organize operations to effectively achieve and maintain established standards of cleanliness in interiors, guest rooms, corridors, public areas, and back of house areas.
Managerial Qualities
* Leadership skills that utilize persuasion and motivation to attain organizational goals, along with honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness.
* Ability to accept responsibility.
* Self-confidence, motivation, drive, and tenacity.
* Ability to enhance organizational performance.
* Ability to clearly delegate tasks and responsibilities.
* Ability to think strategically, inductively, and creatively.
* Propensity to recognize and acknowledge other people’s ideas.
Hygiene / Personal Safety / Environment:
* Ensure that the workplace and storage areas remain clean and tidy.
* Respect the instructions and safety guidelines for the equipment used.
* Apply the hotel's security regulations (in case of fire, etc.).
* Apply the ISO 9001 quality certification requirements that impact this role.
* Respect the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste, etc.) and meet Novotel's ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the program.
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