Job summary Salary Available Upon Request 37.5 hours a week Annual Salary: £23,970 37.5 hours a week An exciting opportunity has arisen for a Band 2 receptionist, 37.5 hrs per week at Radyr Medical Centre. The successful applicant must be prepared to work shifts between the hours of 8am to 6.30pm, Monday to Friday therefore flexibility is vital. Our reception team provide a friendly professional service to patients, visitors and staff. Our values and behaviors are at the heart of everything we do, and the Practices values and behaviors drive a culture of openness and candour, where staff are listened to and where patients come first. We are looking for an enthusiastic, hard-working and reliable individual who has excellent communication, organisational and IT skills, knowledge of the clinical system, Vision and Microsoft Office desirable. Previous experience as a medical receptionist or in a customer-facing role is preferred but is not essential, as training will be provided. Some of the key reception duties will include; Opening / closing up of the surgery, booking and cancelling appointments, front of house reception duties, dealing with queries, prescription requests, answering telephones, primary care registrations and other administrative duties for the practice. If you have a passion to help others or simply fancy a fresh start, then Radyr Medical Centre has all the right ingredients. Main duties of the job KEY WORKING RELATIONSHIPS Reception Administration Team Reception Team Manager Practice Manager RESPONSIBLE FOR Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients to the appropriate service or healthcare professional in a courteous, efficient and effective way. Care navigation ensuring the patient receives the highest level of care and signposting to the most appropriate clinical professional. Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies About us We are based in the heart of Radyr village and have a patient list size of over 11,200. We provide a full range of primary care services to our practice population. We have a dedicated team of GP Partners, Salaried GPs, GP Registrars, Practice Nurses, Health Care Assistants, Cluster Pharmacists, Administration and receptionist teams. Please visit Practice website Date posted 27 January 2025 Pay scheme Other Salary Depending on experience Salary Available Upon Request 37.5 hours a week Contract Permanent Working pattern Full-time, Flexible working Reference number M0044-25-0025 Job locations Radyr Medical Centre Rectory Close Radyr CF15 8DZ Job description Job responsibilities Reception Care navigation ensuring the patient receives the highest level of care and signposting to the most appropriate clinical professional. Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary registration, ensuring procedures are completed accurately Advise patients of relevant charges for private services, accept payment and issue receipts for same Respond to all queries and requests for assistance from patients and other visitors Processing repeat prescriptions in accordance with practice guidelines; accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests and preparing for signing by Doctor Ensure reception and waiting areas are kept neat, tidy, and ready for incoming colleagues together with information regarding unresolved or urgent problems. Telephony Have working knowledge of telephone system, during and out of hours Handle telephone enquiries for appointments Operate the switchboard efficiently, ensuring all calls are diverted appropriately Accept, accurately record and distribute messages for doctors, nurses and other members of staff Enter requests for home visits onto computer system and where necessary refer to doctor Contact patients regarding results of tests and other relevant issues in accordance with practice guidelines Appointment system Ensure total familiarity with all appointment systems in effect, including regular and incidental variations Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical record Maintaining and monitoring the practice appointment system; monitor effectiveness of the system and report any problems or variations Administration Have a thorough knowledge of all practice procedures Work in accordance of written protocols Processing and distributing the mail, ensuring it is dealt with efficiently and forwarded to the correct person Computer data entry, data allocation and collation; processing and recording information in accordance with practice procedures Scan post onto electronic medical records on a daily basis Enter Read coded information onto clinical database Fax and photocopy as requested File back records after session when required Job description Job responsibilities Reception Care navigation ensuring the patient receives the highest level of care and signposting to the most appropriate clinical professional. Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms Ensure that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary registration, ensuring procedures are completed accurately Advise patients of relevant charges for private services, accept payment and issue receipts for same Respond to all queries and requests for assistance from patients and other visitors Processing repeat prescriptions in accordance with practice guidelines; accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests and preparing for signing by Doctor Ensure reception and waiting areas are kept neat, tidy, and ready for incoming colleagues together with information regarding unresolved or urgent problems. Telephony Have working knowledge of telephone system, during and out of hours Handle telephone enquiries for appointments Operate the switchboard efficiently, ensuring all calls are diverted appropriately Accept, accurately record and distribute messages for doctors, nurses and other members of staff Enter requests for home visits onto computer system and where necessary refer to doctor Contact patients regarding results of tests and other relevant issues in accordance with practice guidelines Appointment system Ensure total familiarity with all appointment systems in effect, including regular and incidental variations Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical record Maintaining and monitoring the practice appointment system; monitor effectiveness of the system and report any problems or variations Administration Have a thorough knowledge of all practice procedures Work in accordance of written protocols Processing and distributing the mail, ensuring it is dealt with efficiently and forwarded to the correct person Computer data entry, data allocation and collation; processing and recording information in accordance with practice procedures Scan post onto electronic medical records on a daily basis Enter Read coded information onto clinical database Fax and photocopy as requested File back records after session when required Person Specification ADDITIONAL CRITERIA Essential Compassionate. Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic Listens to others views respecting and valuing individual patient needs Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members Excellent organisational skills, ability to manage own time and plan timed activities for staff and patients Ability to recognise and mange challenging situations in a calm and professional manner Able to take instruction and direction and work effectively as part of a team IT skills in Microsoft Excellent verbal and written communication skills Decision making skills, able to manage own workload without supervision to meet demanding targets Ability to use own judgement, in dealing with sensitive issues and confidentiality Verbally articulate Good telephone manner Effective record keeping To liaise with external organisations and hospital Enthusiastic and self-motivated Compassionate open minded, treat colleagues, patients, carers and relatives with dignity and respect Intuitive and caring nature Flexible and adaptable to meet the needs of the practice and the patients Sympathetic and considerate towards patients, carers and relatives Act in ways that support equality and diversity Team player Good organisational skills Working on own initiative Desirable IT skills in Healthcare computer packages Team building skills Welsh Speaking Experience Essential Knowledge of a range of administrative processes Practical experience of working with others Experience of customer service Organising and dealing with payments Microsoft Office package Desirable Previous NHS / Healthcare Experience An understanding of a General Practice Reception environment Knowledge of Medical Terminology Qualifications Essential A good standard of education with 3 GCSEs to include English and Maths or equivalent Computer literacy, IT Qualifications, ECDL or equivalent Desirable NVQ Level 2 in Administration or Customer Service or equivalent Person Specification ADDITIONAL CRITERIA Essential Compassionate. Exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives remaining sensitive and empathetic Listens to others views respecting and valuing individual patient needs Professional and patient focussed approach with inspirational skills, acting as a role model to colleagues and junior staff members Excellent organisational skills, ability to manage own time and plan timed activities for staff and patients Ability to recognise and mange challenging situations in a calm and professional manner Able to take instruction and direction and work effectively as part of a team IT skills in Microsoft Excellent verbal and written communication skills Decision making skills, able to manage own workload without supervision to meet demanding targets Ability to use own judgement, in dealing with sensitive issues and confidentiality Verbally articulate Good telephone manner Effective record keeping To liaise with external organisations and hospital Enthusiastic and self-motivated Compassionate open minded, treat colleagues, patients, carers and relatives with dignity and respect Intuitive and caring nature Flexible and adaptable to meet the needs of the practice and the patients Sympathetic and considerate towards patients, carers and relatives Act in ways that support equality and diversity Team player Good organisational skills Working on own initiative Desirable IT skills in Healthcare computer packages Team building skills Welsh Speaking Experience Essential Knowledge of a range of administrative processes Practical experience of working with others Experience of customer service Organising and dealing with payments Microsoft Office package Desirable Previous NHS / Healthcare Experience An understanding of a General Practice Reception environment Knowledge of Medical Terminology Qualifications Essential A good standard of education with 3 GCSEs to include English and Maths or equivalent Computer literacy, IT Qualifications, ECDL or equivalent Desirable NVQ Level 2 in Administration or Customer Service or equivalent Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name GP Practice in Wales Address Radyr Medical Centre Rectory Close Radyr CF15 8DZ Employer's website https://gpwales.co.uk (Opens in a new tab)