About Accelerator
For over twenty years Accelerator has been delivering Hosted IT and telecoms solutions to a wide variety of small and medium enterprises and national commercial clients across the UK. We currently support 1000’s of users across our portfolio of services, many of whom are high-profile commercial property agents.
Due to the development and success of the business, we are looking to grow our team and have a fantastic opportunity to join us.
About the role
You will be working as part of a team managing a portfolio of client accounts, identifying areas of opportunity for the client and ensuring client satisfaction. You'll also be heavily involved in ongoing projects to ensure projects are fulfilled, and the billing process is completed on time.
You will deliver high levels of customer care, provide feedback on issues identified, and help to continue to develop the service we offer. There will be regular contact with clients, mainly over the phone, however some site visits will be required. You will also be working closely with other departments to ensure all products and services are delivered accurately.
About You
Ideally you'll have experience of working within an IT role, however a strong personality and excellent customer skills are more important to us. You will have a keen eye for detail, and be able to work to deadlines. You'll be a confident communicator, able to work on your own initiative and have great organisational skills. Delivering high levels of customer care will be essential. If you can demonstrate the right attitude, we can deliver the training!
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
* Casual dress
* Company events
* Free parking
* On-site parking
* Private medical insurance
* Referral programme
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Whiteley., PO15 7AW: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (required)
Work Location: In person
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