Multi-site Operations Manager
*Must be flexible to travel and stay away from home
*Must have own transport
We are seeking a highly motivated and detail-oriented Client Operations Manager to join our dynamic team. In this role, you will be responsible for overseeing and optimizing client operations, ensuring exceptional service delivery, and fostering strong client relationships. You will collaborate across departments to streamline processes, resolve issues, and drive continuous improvement, all while maintaining the highest standards of client satisfaction. If you have a passion for operations management, problem-solving, and working closely with clients to meet their needs, we’d love to hear from you.
Role Purpose
We are One Team, We Deliver Brilliantly, We Do the Right Thing and We Make Every Day Better. This role owns the Client Relationship at a site level, ensuring the site are achieving company and site objectives. Directs, supervises and assists all site operational functions including but not limited to service level objectives, system integration, procurement initiatives, savings targets, value-added service, and inventory management assistance. Implement organizational best practices within each site.
Responsibilities
* Respond to existing client needs, extending client relationships to expand business opportunities, meet service and profit objectives, implement strategy to attain goals while resolving business issues and management of the integrated supply sites.
* Provide leadership, direction, and support career development to on-site staff, including Site Managers and Envoys.
* Deliver monthly business reviews (MBRs) with the on-site Client team.
* Contribution and management of RSIS Profitability (P&L) within your allocated accounts • Ensure adherence to all customer inventory, storage and delivery requirements.
* Manage site team to deliver gold standard OPEX rating.
* Ensure all Safety and OSHA requirements are met.
* Maintain a positive professional relationship with clients and providing timely follow-up.
* Work with account managers/directors and strategic account management team to develop additional business opportunities with current clients and new business opportunities.
* Provide frequent, open communication with all stakeholders, while proactively assessing operations and elevating issues as needed.
* Help train existing employees on system, best practices, and other company-wide initiatives, motivating employees to achieve company objectives.
* Seek process improvement in operations, employees, processes, and technologies continually. Embedding a culture of Continuous improvement
* Ensure best practices are maintained while utilizing trending analysis.
* Other duties as assigned.
Essential Skills & Experience
* Technical - Thorough knowledge of purchasing and inventory management including experience using ERP systems and working with interfaces.
* Technical - Strong data analysis and problem-solving skills.
* Technical - Selling skills (internal and external).
* Technical - Root cause and corrective action.
* Technical - Contractual interpretation.
* Technical - Computer proficiency in the Microsoft Office Suite. Strong skills in Excel / PowerPoint and Word; ability to learn and work with multiple other MS based applications including Sync
Desirable Skills & Experience
* Minimum associate’s degree or minimum of 3 years’ experience in leading teams to deliver excellent results
* Certification in project management or procurement is desirable
* Experience in building long term partnership relationships with Clients and stakeholders • Ability to follow through and provide excellent customer service.
* Strong problem-solving skills, ability to prioritize and multi-task.
* Must demonstrate sound business judgment and decision-making skills.
* Embody a can-do attitude