You will need to login before you can apply for a job.
Ice Cream - Global ERP Order to Deliver (O2D) Process Lead
Please Note: The deadline for applying is 23.59 the day before the job posting end date.
Job Title: Ice Cream - Global ERP Order to Deliver (O2D) Process Lead
Location: 100VE
ABOUT ICE CREAM: Life Tastes Better With Ice Cream
Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall's, Ben & Jerry's), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.
We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we're crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.
JOB PURPOSE:
We are seeking a dynamic highly skilled Ice Cream ERP Order to Deliver (O2D) Lead to join our team and drive the transformation of our Ice Cream Order to Deliver processes, both OOH and In-Home, consistently and reliably delighting our customers with world class customer service, underpinned by efficient and effective autonomous processes, which are integrated with customers and supply chain partners.
You will lead the global design, build and deployment of order creation, order management, order fulfilment, customer service inquiry, cabinet related and collaboration processes in our upcoming new Ice Cream ERP implementation, and ensure a seamless transition.
The role requires a strategic thinker, who is passionate about delivering customer satisfaction and embraces this unique opportunity to grow and transform the Ice Cream business through digitisation and AI to smartly achieve best-in-class customer and user experience.
The successful candidate will be one that has hands-on experience in Order to Deliver and significant process and change management expertise with a proven record of leading large scale process transformation.
This role will exist in its current form for 2.5- 3 years.
KEY RESPONSIBILITIES:
1. Reimagine the Order to Deliver Process:
o Lead the design and implementation of standardized global template for O2D processes aligned with industry best practices.
o Collaborate with representatives from the four business units of the Ice Cream business to ensure that relevant business requirements are fully considered when designing the new processes and systems.
2. Understand the drivers of market nuances and find simple and standardized solutions to meet local needs within a global framework.
3. Drive ERP Implementation:
o Seize the opportunity of new technological capabilities within the ERP system, other tools within the landscape, and integration with customers and partners to maximise the efficiency of the O2D processes.
o Collaborate with other workstreams to configure the ERP system to achieve E2E optimisation across all business processes.
o Aspire to touchless processes, evaluating and implementing automation opportunities.
o Serve as the key decision-maker for Order to Deliver process-related configurations within the ERP and supporting systems, collaborating closely with implementation partners and technical teams.
4. Engage with Stakeholders:
o Listen and communicate with business leaders and users to ensure their inclusion and engagement, gathering and incorporating their ideas and inputs, addressing concerns and ultimately securing adoption and advocacy of the ERP solution.
o Work in partnership with external consultants and the wider programme teams.
5. Lead the O2D Team:
o Manage and coach a team of specialists leading the implementation for their region.
o Provide strategic direction and support to ensure project objectives are achieved on time and in full, whilst maintaining business continuity.
o Encourage innovation and continuous improvement.
6. Manage the Workstream Deliverables:
o Ensure milestones for design, testing, and deployment are met.
o Work in an agile way, prioritising activities and adapting plans to accommodate interdependencies.
o Bring rigour to ensure high-quality outputs at every stage of the project, proactively managing phases such as User Acceptance Testing, Data Validation and Readiness to uncover and resolve issues before go-live.
o Highlight risks and issues and develop and propose mitigation options.
7. Transition to BAU:
o Establish performance metrics and governance frameworks for Order to Deliver processes, ensuring compliance and effective control measures globally.
o Drive change initiatives, ensuring that employees have the skills and knowledge required to operate within the new system.
o Monitor process performance post-implementation, identify opportunities for improvement including AI/advanced analytics, and define roadmap to adapt processes to evolving business needs.
WHAT YOU NEED TO SUCCEED:
1. Proven Expertise: Relevant years of extensive experience in Order to Deliver process ownership, with a strong understanding of manufacturing environment. Ideally some of your experience has been gained from Ice Cream.
2. ERP Knowledge: Hands-on experience with ERP implementations.
3. Leadership Skills: Demonstrated ability to lead cross-functional teams in a global environment, delivering results under tight timelines.
4. Change Management: Extensive experience in developing and implementing change management strategies for complex global programs, ensuring stakeholder alignment and user adoption.
5. Communication & Collaboration: Exceptional communication skills with the ability to influence and engage senior leadership and business units globally. Proven track record of building strong relationships and managing expectations at all levels of the organization.
6. Global Perspective: Experience working in diverse international markets, with a strong understanding of the cultural, regulatory, and operational complexities that impact global ERP deployments.
7. Analytical Mindset: Strong problem-solving and analytical skills, with the ability to translate business needs into process improvements.
8. Willingness to Travel: Ability to travel globally to support market-specific needs during the design, build, and deployment phases.
9. Education: Bachelor's degree in Technology, Information Systems, Supply Chain, Business, Finance or a related field.
WHY JOIN US?
1. Be a Change Maker: Play a critical role in shaping the future of Order to Deliver processes in a newly independent Ice Cream organization.
2. Inspiration and Growth: Lead transformative projects that inspire teams, deliver measurable impact, and advance your career.
3. A Global Perspective: Work with a diverse network of professionals and partners, influencing compliance across markets worldwide.
If you are a passionate leader ready to transform O2D processes and leave a lasting impact, we'd love to have you on our team!
#J-18808-Ljbffr