Telesales / Customer Service Manager Hertforshire - 37.5 Hrs per week Monday to Friday 9am -5pm £35-£40k Salary Quarterly bonuses We're currently recruiting for a Telesales Manager on behalf of a manufacturing business in Hertfordshire. This role is available due to retirement. To lead, manage and motivate the Customer Services Telesales Team. To achieve sales and profit targets for Telesales customers To be the communication centre for both customers and other internal departments To develop and implement methods of working to ensure the department is run in a cost-effective and efficient manner. To communicate promotions to customers where specified. Provide holiday coverage for sales teams where needed. To assist in the management of stock by communicating stock outs to supply chain To train team on system and reports What we're looking for: Previous experience managing a customer service/ telesales team. Experience working in a busy office environment. GCSE educated - including maths and english. Sales driven with an understanding of budgets, revenue and margin management. What we're offering: Salary: £35-£40K per annum Quarterly bonuses Pension: ER 3% and EE 5% Life Assurance: Twice Annual Salary Annual Leave: 25 Days plus Statutory Bank Holidays