Contract Personnel is excited to be partnering with the largest heating company in the East of England as they take their recruitment to the next level!
Do you have solid administrative experience, with a strong ability to follow processes and procedures while managing multiple tasks? Are you comfortable handling customer interactions over the phone and able to communicate effectively with a diverse range of people?
If this sounds like you, we are currently seeking a Service and Deployment Coordinator to join their dynamic Customer Service team on a temp to perm basis, we’d love to hear from you.
Job Role
Operate as the first point of call for Engineers, clients, and working with colleagues in the Customer Service Team to deliver outstanding customer service for our customers in their homes.
Effectively optimise the deployment of available engineer resource across a specified geographical area and specific client requirements.
Ensure work is scheduled and planned to ensure customer needs are met using initiative and to meet targeted KPIs and required measures.
Record and maintain legislative documentation.
Monitor basic financial tasks such as raising purchase orders and SORs to be collated by the finance team.
Ensure customers and clients are kept fully informed of ongoing repairs and processes such as further works and parts replacements.
Escalate any resource issues that cannot be achieved satisfactorily within your responsibility.
Work to the priorities, deadlines and performance targets set by your line manager and personally contribute to the achievement of the high-performance levels set.
Work collaboratively with your colleagues to achieve successful outcomes.
Demonstrate a positive attitude towards the role and the team in which you work within showing commitment to the achieve the business plan and objectives set by your line manager.
Undertake written work, phone call handling, clerical and administrative tasks related to the role.
Liaise with parts centres to ensure engineers can carry out works efficiently
Update and maintain a high level of effective communication with our tenants and customers
Assist and support partnered departments to ensure a high level of service for our contracts and tenants
Any other tasks that are reasonable depending on seasonality and peaks in demand across other departments.
Take personal responsibility for own Health, Safety and Welfare and that of colleagues in the workplace.
Take personal responsibility for seeking value for money opportunities to get service right first time.
Understand and use measures to enable continuous improvement.
To take personal responsibility for demonstrating the aims of the Group’s Equality and Diversity objectives.
Ensure that IT Security and Data Protection Legislation is always adhered to.
Salary
£26,280pa
Hours
Full-time 40 hours per week, Monday-Friday
Fully office based
Temporary to Permanent after a 12-week qualifying period.
About Us:
Contract Personnel are one of East Anglia’s longest standing, leading, independent recruitment agencies – established in 1989. Offering Temporary and Permanent recruitment solutions, they will always keep you updated about all of the current trends and key pieces of advice from the world of recruitment