Cafe Customer Assistant
Temporary - Cafe - YORK CITY CENTRE
Work Pattern
Week 1 (27.10)
Sun 11-15
Mon 11-15
Wed 11-15
Thu 11-15
Fri 11-15
Week 2
Mon 11-15
Tue 11-15
Wed 11-15
Fri 11-15
Sat 11-15
Purpose
* Deliver a great shopping experience for customers, putting them before tasks every time.
* Champion new ways of working through an open mindset and positive attitude.
* Complete tasks that deliver ‘best in town’ standards.
* Serve and sell across all channels effectively.
* Be the voice of our customers to help us improve continually.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation, availability, and cleanliness.
* Utilise all digital tools and communication channels effectively.
* Share feedback to improve processes.
* Support colleagues in building skills and confidence.
* Own learning & development and access digital learning solutions proactively.
* Know daily sales targets, priorities, promotions, and selling opportunities.
* Have great product knowledge to recommend products and services.
* Engage proactively with customers to understand their needs.
* Understand store priorities and their role.
* Complete tasks efficiently in line with SOPs.
* Minimise cost and waste through good practices.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates and the role played in its strategy.
* Deliver excellent work with great attention to detail.
* Act on feedback and ask for it regularly.
* Set performance objectives with the line manager in line with business plans.
* Plan and manage work efficiently to meet objectives.
* Challenge the status quo by asking questions.
* Communicate intentions clearly and simply.
* Control reactions and share perspectives effectively.
* Copes well with change and recovers quickly.
* Build positive relationships by listening and connecting with others.
Technical Skills/Experience
* Contribute to store sales and cost control.
* Work across the store to ensure tasks are done right the first time.
* Comprehensive knowledge of customer shopping channels.
* Good product knowledge and services across the store.
* Up-to-date knowledge of commercial operations and basics.
* Good digital capability and use of digital tools.
* Understand customer needs and spot selling opportunities.
* Adapt to change.
* Good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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