Job Description
The Service Advisor will be responsible for maximizing service sales and maintaining high levels of customer satisfaction by doing the following:
1. Maximizing service sales by using professional sales techniques.
2. Ensuring the security of cash taken.
3. Creating customer confidence in the brand by ensuring professional and knowledgeable performance.
4. Ensuring the highest level of efficiency and courtesy when dealing with the customer.
5. Recording customer's details and requirements accurately by means of a Job card.
6. Recording and updating service history and vehicle details accurately.
7. Carrying out a physical inspection of the vehicle with the customer (damages to be noted) and noting mileage on the job card during inspection.
8. Performing daily follow-ups with customers.
9. Keeping clients updated throughout the day regarding vehicle progress.
10. Ensuring completed jobs are not released without verified payment.
11. Ensuring all CPA documentation is completed correctly as required by law.
12. Ensuring the Company's quoting policy is adhered to.
13. Confirming payment arrangements prior to commencement of job.
14. Confirming type of job before opening job card.
15. If the customer has a service/maintenance plan, ensuring authorization is received.
16. Ensuring costing is correct as per costing matrix/authorization.
17. Obtaining authorization from the customer for any additional work required.
18. Ensuring cash sale policies are adhered to.
19. Controlling vehicles on the work-in-progress report.
20. Taking deposits on jobs over R 5,000 and ensuring deposits of no less than 50% are taken from customers on quotes exceeding R 5,000.
21. Ensuring that repair waiver forms are completed and signed by the customer.
22. Ensuring the filing system is up to date.
23. Ensuring all warranty job cards are given to the Warranty Clerk daily.
24. Costing all jobs on a daily basis and especially prior to collection.
25. Costing all labour hours on carry overs daily.
26. Communicating up-sell items to the customer with correct authorizations.
Note: Preference will be given to non-equity candidates in line with the company's transformation goals.
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