Administration Assistant/Clerical Officer
University Hospital of North Midlands NHS Trust
The post holder will be required to assist in the delivery of a comprehensive administrative service to support medical and nursing staff within the speciality. The post holder will undertake audio typing/word processing, maintain and update an excel database, along with distributing, filing and scanning documents. The post holder will be required to answer telephone enquiries and assist in the co-ordination of waiting lists. The post holder will help cover the workload of other members of staff of the Neurology administration team as required.
Main duties of the job
1. Assist with delivery of a comprehensive administrative service to support medical and nursing staff within the specialty.
2. Undertake audio typing/word processing.
3. Maintain and update an excel database.
4. Monitor and action the headache e-mail boxes.
5. File and scan documents.
6. Answer telephone enquiries and assist in the co-ordination of waiting lists.
7. Cover the workload of other members of the Neurology administration team as required.
8. Respond to external and internal telephone queries from staff, patients, and others.
9. Locate and track case notes when required.
10. Support the specialty team in the delivery of waiting list management.
11. Prioritise and plan workload and organise own time.
12. Ensure patient information is requested and provided in a timely manner.
13. Deal with incoming and outgoing correspondence in a timely manner.
Person Specification
Essential Qualifications
* Good general education to include GCSE (or equivalent) in English and Mathematics.
* Proven experience of touch typing.
* NVQ2/RSA2 word processing or equivalent.
Knowledge, skills, Training and Experience
* Experience and knowledge of using Microsoft Packages - Word, Excel and Outlook.
* Able to manage a varied workload and prioritise effectively.
* Excellent communication/interpersonal skills.
* Experience of telephone communication with a wide range of individuals and organisations.
* Willingness to undertake relevant education and training.
* Delivers work of consistent and predictable high quality.
* Relevant experience in a similar administrative role within the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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