Senior IT Engineer Location: Stroud Salary: £45k-£50k per annum Employment Type: Full-time, Permanent I’m currently working with a well-established organisation seeking a confident and capable Senior IT Engineer to take a leading role within their technology team. This is an exciting opportunity for someone with deep technical expertise and a strong track record in project delivery, support, and mentoring. This role will suit someone who enjoys combining hands-on technical work with mentoring and leadership. You’ll be instrumental in driving improvements, leading projects, and maintaining a secure, high-performing IT environment. Key Responsibilities: Technical Support & Troubleshooting: Provide advanced technical support for complex hardware, software, and network issues. Act as the escalation point for the wider IT team. System Maintenance & Upgrades: Conduct routine system checks, software updates, and maintenance activities to ensure optimal performance, security, and compliance. Project Management: Lead on IT projects including infrastructure upgrades, system migrations, and new implementations, ensuring delivery on time and within budget. Mentorship & Training: Support junior engineers through mentoring and technical training, sharing knowledge and promoting development. Continuous Improvement: Proactively identify recurring technical issues, recommend long-term solutions, and contribute to IT process improvements and knowledge-sharing initiatives. Documentation: Maintain accurate and comprehensive records in the ITSM system, including incidents, changes, and procedural documentation. Technical Knowledge & Experience: Office 365 Compliance Features: Skilled in implementing and managing features such as DLP, eDiscovery, retention policies, and audit logs in line with regulatory requirements. SharePoint Online Administration: Able to manage, configure and maintain SharePoint Online environments to support collaboration and structured document management. Microsoft Teams Management: Proficient in the deployment and configuration of Microsoft Teams, including policy management and service integration within the Microsoft 365 ecosystem. Azure & M365 Solutions: Experienced in designing, implementing, and optimising Microsoft 365 and Azure solutions - including assessments, migrations, and security configurations. Cyber Security Fundamentals: Solid understanding of cyber security practices including firewall management, CE and CE audits, intrusion detection/prevention systems (IDS/IPS), and pen testing. Key Skills & Attributes: Proactive, 'can-do' attitude with a commitment to quality. Advanced problem-solving capabilities and the ability to analyse technical challenges effectively. Strong risk identification and mitigation skills. Excellent stakeholder management and supplier liaison experience. Skilled communicator, able to adapt approach for technical and non-technical audiences. Proven ability to influence change and support organisational transformation. Highly customer-focused, with great attention to detail. Strong documentation and knowledge-sharing habits. If this is something you would be interested in please reach out to us