Job Title: Housing Officer
Location: Onsite and across the borough (limited WFH)
We are seeking a dedicated and experienced Housing Officer to manage a portfolio of properties and deliver frontline housing services to our residents. This role involves both office-based and customer-facing responsibilities, ensuring that our residents receive exceptional support and service. The successful candidate will report directly to the Housing Team Manager.
Key Responsibilities:
* Manage a designated patch of properties, ensuring effective service delivery.
* Provide excellent customer service to residents, addressing their needs and concerns promptly and professionally.
* Support vulnerable individuals, offering guidance and assistance as needed.
* Work efficiently to meet deadlines and manage a varied caseload.
* Adhere to and implement housing policies and procedures.
Required Skills and Experience:
* Proven experience in the housing sector, preferably with a local authority or registered social landlord.
* Strong customer service skills with a commitment to delivering high standards.
* Experience in supporting vulnerable clients, demonstrating empathy and understanding.
* Excellent time management and organizational skills.
* Familiarity with housing policies and procedures, ensuring compliance and best practices.