Job Title: Temporary Customer Support CoordinatorLocation: Bristol (BS32) Pay rate: £14.39 per hour (salary equiv £28,000) + bonusHours: Monday to Friday, 9.00am - 5.30pmWorking pattern: Hybrid with 2 days WFH (after training completed 6 months approx) Parking at office location: YesStart date: ASAPDuration: 6-12 months +
An established company and a leader within their market place are recruiting for a Customer Support Coordinator to join their ever expanding team for a ongoing temporary basis
This role is to provide customer support to new and existing customers: processing orders, preparing customer quotations, handling telephone enquiries from customers, inbox management, raising orders, providing support to teams and responding to technical enquiries providing a high level of customer service
Duties required but no limited to:
1. Processing service requests from customers
2. identify suitable engineers and dates to attend site
3. Proactively communicate with customers to resolve issues in a timely manner
4. Producing quotations using SAP, confirming and documenting price and site availability to customer
5. Processing customer orders
6. Communicating with credit controllers regarding credit checks / issues.
7. Where follow up visits are ...