Manage tickets through resolution or escalation, provide technical support to end users, and maintain installation, configuration, maintenance, and troubleshooting of hardware, software, and peripheral devices. Be a point of escalation for first line support calls and have a high level of technical ability to share within a team framework.
Key responsibilities:
* Manage tickets through resolution or escalation
* Provide technical support to end users
* Maintain and oversee installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices
* Manage calls logged at the Support Desk
* Be a point of escalation for first line support calls
* Share technical ability within a team framework
Required skills:
* Microsoft Exchange
* Active Directory
* Cloud (Azure, AWS or Google cloud)
* SCCM
* Office 365
* Mobile Device Management
* Intune
* Windows Servers (full range)
* Server Virtualisation (HyperV / VMWare)
* Local Area Networking
* Symantec Products
* Cisco LAN/WAN (routers, switches, ASAs)
* Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
* Citrix ( XenApp/XenDesktop)
Benefits:
* £30,000 - £37,000 Basic Salary
* Bonus
* Excellent Benefits Package