Main area: Admin Support - Community Division
Grade: Band 3
Contract: 12 months (12 Month Fixed Term Contract)
Hours: Full time - 37.5 hours per week (Monday - Friday)
Job ref: 350-CC6707881-A
Site: WILLIS HOUSE / PRINCE STREET FAMILY CENTRE
Town: Whiston / Waterloo
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 17/11/2024 23:59
Interview date: 25/11/2024
Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees.
We take positive action to support disadvantaged groups and also particularly encourage applications from ethnic minorities, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us.
Job overview
An exciting opportunity is available within the ADHD Sefton Service to support the team. The post holder will provide a comprehensive and professional secretarial support service to an excellent standard, ensuring a high level of accuracy to the Community Services Division. The post holder is expected to work closely with the services to type clinical correspondence in a timely manner. The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. The post holder should have a good working knowledge of medical terminology and a willingness to expand on that knowledge to provide support to different specialities.
Main duties of the job
1. To promote effective liaison with other services, e.g. wards, community hubs and externally e.g. GP’ practices, other hospitals, police with regard to clinical correspondence.
2. Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.
3. Responsible for providing accurate, up to date, non clinical advice relating to queries into the unit.
4. Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.
5. Attend and contribute to departmental/team meetings.
6. To exercise judgement and apply own skills and knowledge ensuring all transcriptions produced are of an excellent standard.
7. Transcribing of clinical correspondence when required and within locally agreed timescales.
8. Work flexibly to ensure the needs of the service are met at all times.
9. Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
10. Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays.
11. Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes.
12. Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority – in conjunction with the needs of the service and line manager.
13. Adapt a flexible attitude to meet the needs of the service, taking into consideration each area’s unique specialty and subsequent requirements of such specialties.
14. Where appropriate ordering and receipt of general office stationary and equipment.
15. Mentoring new members of staff including temporary staff as and when required.
16. General office duties including dealing with incoming and outgoing telephone calls and correspondence, filing, photocopying etc.
17. When required, provide appropriate clinical information following requests from the Patient Information Systems in use.
18. To use initiative, working autonomously within the remit of the role.
19. Having overall view of the daily workload within the service, prioritising tasks where appropriate and ensuring excellent communication skills at all times.
20. Work in collaboration with the team to identify changes to working practices.
21. To adhere to the trusts’ rights based approach taking into account service user choice.
22. To take responsibility for ensuring your own personal safety and that of the service user when using equipment.
23. To take reasonable care for the health and safety of yourself and any others that may be affected by own acts and omissions at work.
24. To ensure that you are familiar with the terms and conditions of your post.
25. To maintain the dignity of service users at all times whilst dealing with aspects of personal care.
26. To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed.
27. To maintain service user confidentiality at all times both on and off duty.
28. To maintain appropriate professional boundaries with service users at all times both on and off duty.
29. To ensure that work is conducted in accordance with the Trusts’ Equality and Diversity Strategy.
30. In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned service need.
Person specification
Qualifications
* RSA III or equivalent
* Knowledge and experience of Microsoft Office
* AMSAPAR Diploma or equivalent experience
Knowledge/ Experience
* Experience of working as a medical secretary
* Experience of information systems
* Knowledge of medical terminology
* Willingness to gain understanding of local targets in order to take active part in achieving targets relevant to the role
* Flexible working approach
* Professional, caring, compassionate and empathic attitude
* Experience/knowledge of people experiencing mental health issues
* Experience of working in a health care setting
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Skills
* Excellent communication skills both verbally and non verbally
* Excellent organisational skills
* Ability to maintain confidentiality
* Ability to organise own duties and prioritise tasks within agreed timescales
* Ability to undergo further training as necessary
* Ability to uphold Trusts professional standards
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