Customer service team leader

Customer Service Team Leader

Salary circa £35,000 - £38,000 per annum

Leeds

Monday to Friday 37.5 hours per week - Hybrid - 4 days in the office and 1 day from home

Permanent

Our prestigious Global manufacturing client based in Leeds, is looking to recruit a permanent Customer Service Team Leader.

Customer Service Coordinator Role:

To provide and support the delivery of a Customer Service function which exceeds the needs / expectations of our clients external customers and internal Sales team.

Providing support to a team of Customer Service Coordinators who are capable of delivering the functions mission and maintain high attainment rates for functional KPI's.

Customer Service Team Leader responsibilities:

Monitor and report the Customer Service Teams performance to ensure objectives and KPI's are achieved whilst maintaining appropriate standards of professional behaviour are adhered to
Establish working relationships with key external customer's, internal & external stakeholders and internal Sales Managers to define and understand their needs and work to help realise them
To ensure the functional processes and the application of them minimise the non-value activities of Goods Returns, Credit Notes, Pricing Queries and Concerns Management
The recruitment, selection and induction of appropriate personnel to the team to ensure the function maintains the appropriate levels of stable versus turning resources
Ensure the smo...