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Leadership & Management | Planning | Resource | Logistics
I’m looking for a new team member to play a pivotal role in ensuring the efficient allocation of engineers across various projects. Our planning team focuses on maximising productivity, reducing costs, and ensuring the right people are in the right place at the right time.
Experience in workforce planning is a plus, but ultimately, I’m looking for a team player with the drive to learn and adapt.
If you’re looking for a new opportunity and want to work for a company that’s passionate about what we do, please get in touch! Drop me a message for more details or apply online.
Responsibilities Include:
1. Organise and control the engineers' workload, including planned services, maintenance tasks, repairs, and work in progress via telephone and email.
2. Alter and update rotas to provide the best operational cover according to the demands of the service and to attain the optimum use of the resources available.
3. Plan technician jobs to ensure at least 90% utilisation, achieved through effective planning to group jobs within proximity, reduce travel time, and work with colleague planners.
4. Liaise with the Management Team to maintain a flow of correct and accurate information regarding staff absence and the resources available to them.
5. Prioritise the workload from phone calls, emails, and other correspondence to deal with it efficiently and effectively.
6. Manage inbound and outbound customer communications related to service delivery or general queries.
7. Re-prioritise throughout the day as circumstances change.
8. Develop comprehensive workforce plans up to six weeks in advance to maintain high customer standards and expectations.
9. Maintain an accurate record of planning on PAMS and relevant customer portals.
10. Collaborate with peer workforce planners to share resources and develop staffing strategies.
11. Communicate with the mobile technician team daily and maintain service delivery KPIs.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Project Management and Information Technology
* Industries: Motor Vehicle Manufacturing
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