Title: Customer Service Administrator
Type: Permanent
Hours: Full Time (Monday – Friday)
Starting Salary: £25,000 - £27,000
Details:
Our client is looking to appoint an experienced Customer Service Administrator on a full time, permanent basis to join their team in Inverness.
This is a varied customer facing role and duties include:
Responsible for dealing with customer enquiries and processing orders in a timely manner.
Providing customers with quotations, liaising with other departments to provide accurate estimates.
Advise customers on availability of equipment requested.
Arrange the dispatch of goods.
Ensure compliance with administrative/data regulations and procedures.
Provide direct support to all levels of staff towards maintaining the highest level of customer service.
Keep the work area clean, tidy and organised.
Provide support on the stock and system audit programme including performance reports and exception reporting.
Assist in the provision of a comprehensive clerical and logistics service within the Department to achieve timely, accurate information and high-quality output.
Liaise with the departmental manager to meet objectives including scheduling and costing.
Person Specification
Good customer service skills, numeracy and literacy skills, generally at National grade level.
IT literacy and basic familiarity with computer packages, e.g. Microsoft Office.
Ability to work under time pressures and demonstrate good interpersonal skills.
Ability to respond positively to new challenges and to demonstrate flexibility to achieve completion of tasks.
Sound organizational and administrative skills, including managing time effectively.
Ability to provide excellent customer service and deal confidently with people with clear and effective communication skills both verbally and written.
Benefits
Pension Scheme.
Death in Service Benefit.
Employee discount.
Staff uniforms.
Cycle to work scheme.
Discretionary annual bonus, based on company performance.
Extra holiday after one year.
For more information please respond by email or contact Castle View Personnel on 01463 230 200.
Castle View Personnel (Inverness) Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
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