Job summary We are looking for a Ward Secretary with excellent interpersonal skills and a calm and methodical approach to join one of our Mental Health Inpatient Wards at Bodmin Hospital. You will need to be extremely organised and pay close attention to detail. You will provide a customer focused service to members of the public and professionals. Assist the Ward Manager and Inpatient Administrator with various tasks using Word/Excel/RiO. You will be responsible for supporting the ward team with notes management and telephone enquiries. The post holder will demonstrate a caring and sensitive approach to their work together with an understanding of confidentiality and information governance. Admin experience within the NHS/Healthcare service would be desirable. Training and support will be given to the successful applicant. Main duties of the job o Regular communication and direct face to face contact with patients, relatives, and carerso Assisting clinical staff with patient escorts when requiredo Assisting nursing staff by taking over observations and other duties in an emergency or crisis situationo Co-ordinating assistance from response team in an emergencyo To report to qualified staff any untoward incidents and take immediate appropriate action to ensure wellbeing and safety of patients, relatives, carers and staffo Excellent interpersonal skills and especially with vulnerable and challenging individuals About us We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK. Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services. Date posted 01 April 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year Per annum Contract Permanent Working pattern Full-time Reference number 201-25-315 Job locations Bodmin Hospital Boundary Road Bodmin PL31 2QT Job description Job responsibilities To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents. Job description Job responsibilities To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents. Person Specification Education /Qualifications and Relevant Experience Essential Business and Administration Level 3 Minute taking Desirable RSA Level 3-word processing Skills and Aptitude Essential Admin experience including knowledge of computer applications Excellent interpersonal, communication and organisational skills Ability to stay focussed and calm whilst working within Mental Health Wards Desirable Previous NHS experience Knowledge and abilities Essential Knowledge of Mental Health difficulties Desirable Knowledge of Mental Health Act Personal Qualities Essential Approachable and motivated Ability to relate and empathise with patients and members of the public Enthusiastic and reliable Person Specification Education /Qualifications and Relevant Experience Essential Business and Administration Level 3 Minute taking Desirable RSA Level 3-word processing Skills and Aptitude Essential Admin experience including knowledge of computer applications Excellent interpersonal, communication and organisational skills Ability to stay focussed and calm whilst working within Mental Health Wards Desirable Previous NHS experience Knowledge and abilities Essential Knowledge of Mental Health difficulties Desirable Knowledge of Mental Health Act Personal Qualities Essential Approachable and motivated Ability to relate and empathise with patients and members of the public Enthusiastic and reliable Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Cornwall Partnership NHS Foundation Trust Address Bodmin Hospital Boundary Road Bodmin PL31 2QT Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)