The Staff Support and Counselling Service is a busy department offering short-term counselling/coaching support to staff across the North and South Staffordshire area as well as other contracts outside of these areas. The service also provides training, group support, team building, mediation, stress management (including Work Related Stress Audits) and critical incident stress management support. The service supports placements to counselling/therapy students, volunteers and as and when associate staff and the post holder will be significantly involved in supporting those roles, this will involve professional support and also administration and documentation support. The post holder will be expected to have the confidence to be able to work unsupervised at times and will also have a level of experience to be able to complete and deliver counselling for a range of issues to both individuals and groups. The post holder will also need to have a good range of communication skills as well as a sound knowledge of Microsoft Office and in particular the maintenance and/or development of information databases around student activity and recruitment. Key Duties/Responsibilities To conduct an Initial Assessment (using CORE 34 outcome measures) with new clients to ascertain their suitability for short-term counselling (between 6 to 8 sessions) and to develop therapy plans to support their needs. To provide appropriate client reports to support referrals from organisations and Occupational Health Services as required and in line with Service Level Agreements. Provide professional counselling and psychotherapeutic service to clients accessing the service in accordance with need and within the protocols and procedures established for the service. Be responsible for effectively managing their own workload and remaining intensely focussed during each client assessment. Work collaboratively as a member of the Clinical team, managing all aspects of the counselling waiting list. To assist clients to find alternative sources of help through either their GP or through the voluntary sector if it is judged the Staff Counselling Service is not appropriate to meet their needs or they have longer term therapy needs. To work with clients in ways which respect their values, personal circumstances and resources. To adhere to the BACP Code of Ethics. To maintain accurate records and administrative procedures including on-line records and Risk Assessments using CORE Net, in-house databases, student records, student and management pathways. To ensure robust action plans for clients presenting with Risk Issues and to refer to appropriate agencies where appropriate. To maintain diary appointments and administration/student systems within the department as appropriate and to provide additional telephone support to the administration team. To ensure that client caseloads are manageable and appropriate to the level and experience of the counsellor in line with the BACP Code of Ethics. To attend case management/group supervision and CPD sessions as appropriate. To maintain registration of the BACP and provide annual renewal evidence to the department as appropriate. To input and collate data/statistics on service use and to assist in the input and production of reports using the Core Net Clinical Management Package. To deliver workshops on topics such as stress, change, resilience and develop appropriate training topics. To provide support to the Service Manager for securing, managing and maintaining Service Level Agreements with existing and new potential customer base. To provide mediation and facilitated meetings as identified by the service. Undertake any other duties commensurate with the role as requested by the Service Manager. Specialist/Technical Requirements The role will require a recognised Professional Diploma or equivalent in the field of counselling/psychotherapy and a good sound knowledge of therapy tools and assessment documents. An excellent level of Microsoft Office knowledge and an ability to maintain and create record systems to support both clinical and student activity is essential.