Summary
An exciting and progressive opportunity within a fast paced sales & lettings estate agents. You will be ambitious to start your career in the growing sector of residential sales and learn with a team who holds a wealth of knowledge and understanding about the industry.
Wage
£13,620 a year
Training course
Housing and property management (level 3)
Hours
Monday - Friday, between 9.00am - 5.30pm. Apprentice will be working 4 hours one Saturday in a month.
40 hours a week
Possible start date
Tuesday 4 March
Duration
1 year 1 month
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will be working in a fast-paced environment in an ever expanding team.
Your duties will include the following:
* Meeting and greeting all customers who walk into the shop
* Front of house/reception service
* You will be checking the online email enquiries and dealing with those accordingly
* Conduct viewings
* Booking viewings via in house system
* Process applications and reference
* Create and maintain property files - so you will get to understand the file and what goes inside it
* Liaising with 3rd parties such as landlords and solicitors
* Diary management
* General office duties such as filing, photocopying and post
Where you’ll work
WEST MIDLANDS HOUSE
GYPSY LANE
WILLENHALL
WEST MIDLANDS
WV13 2HA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CROWN VOCATIONAL TRAINING LIMITED
Your training course
Housing and property management (level 3)
Equal to A level
Course contents
* Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
* Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
* Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
* Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
* Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
* Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
* Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
* Problem Solving: Use a problem solving and flexible approach in their day to day duties.
* Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
* Decision making: Effective decision making in order to apply the businesses objectives and priorities.
Your training plan
* Housing & Property Manager level 3 apprenticeship standard
* 20% off-the-job training
* Functional skills if required
* All trainign to be delivered remotely
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Presentation skills
* Team working
* Initiative
* Full UK Driving Licence
Other requirements
Full UK Driving licence required due to conducting viewings