Job summary Shifts are allocated over 7 days Monday-Sunday including late nights up until 20.00 and some bank holidays. Previous Applicants need not apply The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS). The shifts aredone on a monthly basis and are calculated by the team leader to make sure that these are fairly distributed on a rota basis. We have severalareas that the reception team manage which are main reception desk, retinal therapy unit desk, appointments line x 2, fast track service, eye CASdesk and low grange reception desk. All our services are located at James Cook Hospital except for the low grange reception desk which islocated in South Bank, Middlesbrough. Main duties of the job Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times. Please note this post will close at sufficient applicants. About us Leadership and Improvement Training South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust. Please note this post will close at sufficient applicants. Date posted 14 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum (pro rata) Contract Fixed term Duration 12 months Working pattern Full-time Reference number 328-CP-6835659 Job locations The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Job description Job responsibilities Please see the full job description and person specification document(s) attached for main responsibilities of the role. Job description Job responsibilities Please see the full job description and person specification document(s) attached for main responsibilities of the role. Person Specification Qualifications Essential GCSE in Maths and English or Functional Skills (level 2) or equivalent experience NVQ 2 in Business Administration or equivalent experience Knowledge and Skills Essential Excellent communication and interpersonal skills Understanding of clerical processes Person Specification Qualifications Essential GCSE in Maths and English or Functional Skills (level 2) or equivalent experience NVQ 2 in Business Administration or equivalent experience Knowledge and Skills Essential Excellent communication and interpersonal skills Understanding of clerical processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name South Tees Hospitals NHS Foundation Trust Address The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Employer's website https://www.southtees.nhs.uk/ (Opens in a new tab)