Sector - Ports and Logistics Job Description Department Forest Products & Steel Division South East Purpose of the role To lead the team to achieve the business performance objectives set by the Director / Deputy Director and Executive Team. Business Performance is measured by equal reference to:- Health and Safety performance Customer service and Financial performance Expectations As part of the Senior Management Team the job holder is expected to lead the Forest Products & Steel Business Unit team through the demonstration of core values and leadership behaviours. The role is based at the Port of Sheerness though there may be a requirement to travel on an adhoc basis as directed. Main Responsibilities Health & Safety Monitor and control all legal and statutory operating requirements including the delivery of a safe and sustainable QSSHE working environment To follow the groups Incident Reporting Protocol To be responsible for the safe working environment of employees To celebrate safe working behaviours and to correct unsafe behaviours To lead by example through carrying out behavioural safety tours (VFLs Visual Felt Leadership) Financial To meet or exceed the budgeted EBITDA of the Business Unit in each financial year To review the financial performance of the business unit on a regular basis, but at least monthly, in order to identify variances against budgets or forecasts and implement management interventions Through interventions, ensure that revenue and costs are optimised and consistent with achieving expected levels of business performance To produce mid-monthly forecasts of financial performance, quarterly full-year forecasts and annual budgets. Commercial To direct and work closely with Business Unit Managers to deliver Revenue and EBITDA targets To ensure that the activities of the Business Unit are consistent with the companys commercial policy To ensure that controls are in place for the complete and accurate billing and collection of revenue To attend the monthly Commercial Review Board and be fully prepared to discuss Business Unit performance Customer service To build relationships with customers and deliver consistent excellent customer service To put in place action plans to address areas where customer service is below expected standards To agree with the relevant Business Unit ownership customer SLAs which are appropriate to the services provided Develop robust operations analysis including KPI reporting Leadership To lead a team of direct and indirect reports and management of agency staff (and sub-contractors where appropriate) depending upon business demands To work with Group and the South East Divisional cluster functional support areas (such as H&S, Sales, group Business Development, Finance, Engineering, HR, IT and other such departments) in order to deliver Business Performance objectives Carry out staff appraisals and disciplinary procedures in line with Group HR policy Ensure that other Group HR policies are complied with by employees in the BU Key Stakeholders Due to the nature of the role, the individual will be expected to develop strong working relationships with key internal and external stakehold ers as outlined below INTERNAL STAKEHOLDERS Executive Team Support and work closely to deliver the wider business plan and transformational strategy. Working in conjunction with other divisions to align to Group wide business plans. Director and Deputy Directors Working closely to support divisional objectives, to achieve overall business success and strategy implementation. Sales Managers and Wider Commercial Team Working collaboratively for divisional success in achieving strategic targets, EBITDA, and customer development. Finance Support in relation to any debt management, cash collection and utilise colleague knowledge in order to ensure projects are completed within budget EXTERNAL STAKEHOLDERS Customers Maintaining close working relationships with external customers Person Specification The Group are committed to ensuring individuals are positioned within suitable roles within the Organisation. We operate inclusively and aim to build a diverse workforce. We seek the right skillset, experience and interpersonal qualities suitable to the individual position in order to drive forward the organisation and support the business goals. Our approach to driving diversity, equity and inclusion across our organisation is based on respect, fairness and a commitment to tackle preconceptions and unconscious bias wherever we encounter them. We recognise that individuals have differing backgrounds, which is why we value experience gained in order to demonstrate a valuable contribution to the business. For this role, we ideally seek: Able to demonstrate a significant amount of experience in an Operations Management / Warehouse Management role Proven experience in developing and managing commercial agreements, relationships and service level agreements with customers Previous experience of delivering major change/project initiatives, improved financial performance and productivity into industrialised operations Able to present/communicate complex and analytical information to all levels of the business and facilitate a common understanding of the content at an individual level Proven experience in managing relationships and service level agreements with external partners 5 GCSE / 0 Levels (or equivalent) Grade C or above including Maths and English IOSH Managing safety / NEBOSH General certificate would be advantageous Full UK Driving Licence Additional Information The role will require the individual to have a flexible approach to working hours. Candidates must be eligible to work and live in the UK Competitive salary plus benefits ADZN1_UKTJ