3 days ago Be among the first 25 applicants
Get AI-powered advice on this job and more exclusive features.
Owner, Spy-i Ltd and Great Welsh Escapes Ltd
About Us:
At Great Welsh Escapes we boast a unique collection of cottages perfectly situated to explore the best of West Wales. We offer holiday home owners a stress free letting experience. Based in St Clears, Carmarthenshire we are a small independent agent that aims to provide first class customer care to both owners and guests, ensuring the smooth running of holiday bookings and or management of the cottage. Most of our cottages are currently based in Carmarthenshire and in South Pembrokeshire. Our aim is to build genuine relationships and engage with our guests to help understand their needs and provide lasting memories.
Job Overview:
We are seeking a proactive and highly organised Holiday Let Property Manager to oversee the smooth running of our property management department. This role involves ensuring properties are well-maintained, immaculately presented, and that guest experiences exceed expectations. The successful candidate will be responsible for property inspections, housekeeping and maintenance coordination, and effective communication with property owners.
Key Responsibilities:
1. Conduct regular property checks to ensure high standards of cleanliness, presentation, and functionality.
2. Identify and address maintenance issues, coordinating urgent repairs as necessary.
3. Liaise with tradespeople and contractors to ensure timely and cost-effective property upkeep.
4. Monitor and maintain property inventories, ensuring essential supplies are stocked.
5. Understanding of relevant industry legislation and regulatory requirements.
6. Signing off property welcome information for new properties and ensure guest folder and electronic guidebook is relevant and up to date.
7. Regular checks of online listings over all booking channels to ensure accuracy of content.
8. Oversee housekeeping operations, ensuring properties are cleaned and prepared to a high standard between guest stays.
9. Manage relationships with cleaning teams, linen suppliers, and other service providers.
10. Implement and maintain quality control procedures to ensure consistency in property presentation.
11. Arrange deep cleans and seasonal property refreshes as required.
12. Act as the primary point of contact for property owners, providing regular updates and reports on their property’s condition and bookings.
13. Address owner queries promptly, offering professional advice on property care and enhancements.
14. Support guest satisfaction by ensuring any property-related concerns are resolved efficiently.
15. Dealing with damage compensation and guest feedback.
16. Managing systems holding property data and information, and ensuring safety checks are diarised on an annual basis and owner documents are up to date.
17. Assisting with any other support as required.
Key Skills & Experience:
1. Experience in property management, hospitality, or a related field.
2. Strong problem-solving skills and the ability to handle maintenance and operational challenges effectively.
3. Excellent communication and interpersonal skills for liaising with owners, suppliers, and service providers.
4. High attention to detail with a focus on maintaining premium property standards.
5. Ability to multitask and work independently while managing multiple properties.
6. A valid driving license, a company van is provided for use during work hours.
7. Ability to work effectively within a small team and have a flexible hands-on approach.
Why Join Us?
1. Be part of a growing, dynamic holiday rental management team.
2. Enjoy a varied role with autonomy and responsibility.
3. Competitive salary and Nest Pension Scheme.
4. The role involves being out and about so ideal for those who love to explore as much as we do.
5. Above all else, you will have a great time working with us. We pride ourselves on our 5-star service and work hard, but we want everyone to have fun at the same time. There may be times where the pressure is on but you will tackle it together as one strong team.
Location: St Clears Office as well as on the road
Salary: Salary ranging from £24,000 to £27,000, depending on experience
Employment Type: Full-time (37.5 hrs over 5 days, some weekend work, bank holiday and evening shift phone cover on a rota basis).
* Please note: a job share role may be considered for the right candidates with experience
If you have a passion for property management, excellent organisational skills, and a commitment to delivering outstanding guest and owner experiences, we would love to hear from you!
To Apply: Please submit your CV and a short cover letter outlining your relevant experience to michelle@greatwelshescapes.com, or phone for further information 01994 220 629
Job Types: Full-time, Permanent
Pay: £24,500.00-£27,000.00 per year
Schedule:
1. Monday to Friday
2. Weekend availability
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Management
Industries
Travel Arrangements
#J-18808-Ljbffr