We are seeking a dedicated and skilled ICT Technician to join our secondary school's technical support team. The successful candidate will be responsible for managing and maintaining the school's ICT systems, providing technical support to staff and students, and ensuring the smooth operation of all computer-based technologies. This role is crucial in supporting teaching and learning in a modern educational environment.
Key Responsibilities:
Technical Support and Troubleshooting:
Provide IT Support: Offer first-line support for hardware and software issues encountered by staff and students, troubleshooting and resolving technical problems efficiently.
User Assistance: Assist staff and students with day-to-day ICT queries, including issues related to software, hardware, printers, and network access.
Device Setup and Maintenance: Install, configure, and maintain ICT equipment including PCs, laptops, tablets, projectors, interactive whiteboards, printers, and other peripheral devices.
Network and Systems Management:
Network Monitoring: Monitor and maintain the school's IT network, ensuring servers, wireless networks, and internet access are operating smoothly and securely.
User Account Management: Manage and maintain user accounts, including password resets and permission changes in line with school policies.
Software Installation and Updates: Install and update software on school computers, ensuring all software is correctly licensed and up-to-date.
Hard...